Job Summary
Serve as a subject matter expert in policy servicing for property and casualty insurance delivering accurate policy maintenance and client support using advanced MS Office skills. Handle complex endorsements renewals and service requests from the office during night shifts ensuring high quality compliance and timely outcomes within a collaborative global environment.
Responsibilities
Manage end to end policy servicing activities by processing endorsements renewals cancellations and reinstatements with high attention to detail and accuracyAnalyze policy documents schedules correspondence and system records to ensure that all policy changes are correctly interpreted and implemented within agreed timelinesCoordinate with internal operations underwriting and quality team members to clarify instructions resolve discrepancies and ensure smooth completion of policy servicing tasksRespond to complex service requests from stakeholders by researching relevant policy information and providing clear concise and well documented resolutionsUtilize advanced MS Office capabilities including spreadsheets text documents and presentations to track work volumes maintain logs and prepare periodic reports on productivity and qualityUpdate and maintain policy administration tools and trackers so that all transactions are accurately recorded and easily auditable for internal and external reviewsReview completed transactions against standard operating procedures and quality benchmarks to minimize errors rework and potential compliance issuesSupport continuous improvement initiatives by identifying recurring process gaps proposing practical solutions and helping to document revised procedures for the teamCollaborate with night shift colleagues to manage workload distribution provide status updates and ensure seamless handovers across different functions or locationsCommunicate clearly and professionally with cross functional stakeholders to explain complex policy servicing outcomes and to align expectations on turnaround time and qualityAdhere strictly to information security data privacy and regulatory guidelines so that customer information and company interests remain fully protected at all timesAdapt quickly to changes in client requirements product features or internal systems by learning new processes and applying updated knowledge in ongoing servicing workContribute to the overall purpose of the company by ensuring that accurate timely policy servicing enhances customer trust supports risk management and strengthens the reputation of the global insurance operations team
Qualifications
Demonstrate professional experience of five to seven years in policy servicing operations or back office processing with consistent exposure to insurance or financial services workflowsApply strong proficiency in MS Office tools to manage large data sets create structured reports perform validations and support day to day operational decision makingExhibit good understanding of property and casualty insurance concepts such as coverage types limits deductibles and endorsements and use this knowledge to interpret policy servicing requestsDisplay solid analytical and numerical skills that enable careful review of policy data identification of anomalies and execution of precise corrections where requiredShow effective written and verbal communication skills that support clear email communication documentation of case notes and coordination with onshore or internal stakeholdersMaintain high levels of personal organization and time management to handle night shift work volumes meet turnaround commitments and support consistent service availability from the officeEmbrace a collaborative and inclusive working style with openness to feedback coaching and process changes that strengthen overall team performance and client satisfaction
Certifications Required
Any certification in MS Office productivity tools or insurance operations such as a property and casualty foundation credential is preferred
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
