Learning Support with Portuguese

Work location: Gdańsk
Work model: 100% office presence required
Working hours: 09:00 to 17:00

At Cognizant, we partner with the world's leading companies to shape their digital future — not just adopting technology, but truly becoming digital at their core.

In Poland, we're present in Kraków, Gdańsk, and Wrocław, offering exciting opportunities for both experienced professionals and fresh graduates. Expect world-class training, a clear path to grow your career, and benefits that make a real difference.

Ready to make an impact? Be Cognizant.

In this role you will play a key role in resolving customer inquiries through detailed data analysis and accurate Portuguese-to-English translation. You'll collaborate closely with internal teams to deliver high-quality, multilingual support, ensuring timely resolutions and an outstanding customer experience.

Your profile:

• Knowledge of Portuguese language on at least B2/ C1 level and English on at least B2/C1 level,

• University degree (min. Bachelor’s degree) - must have,

• Nice to have: 1 year experience - preferably in technology support in voice, chat and email support,

• Availability to work from the office in Gdańsk,

• Good communication skills,

• Project / Training coordination exposure,

• Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
  
  Main responsibilities:
  

• Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
• Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
• Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
• Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
  

We offer:

• Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
• Pleasant and inspiring working atmosphere,
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
• Professional development and clear career path,
• Training & development opportunities.
  
  

“Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard”.

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コグニザントについて   
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。  

雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。

応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。

Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。