Job Summary
This hybrid role in a global enterprise focuses on delivering consistent and empathetic customer service for store related operations with clear emphasis on high quality interaction. The professional will handle customer queries support store staff document resolutions and coordinate with internal teams to improve service outcomes while working standard day shifts in a structured environment.
Responsibilities
- Handle incoming customer queries through approved channels and provide clear accurate and courteous responses that align with company service standards and policies.
- Resolve basic to moderately complex issues related to store transactions orders and service requests by following documented procedures and escalation paths.
- Document every customer interaction in the designated tools with accurate details to support traceability reporting and continuous improvement of service quality.
- Collaborate with cross functional teams such as store operations support and back office functions to ensure timely resolution of customer concerns.
- Assist store personnel by clarifying process steps system usage and policy interpretation to help them deliver a consistent and smooth in store experience.
- Monitor open service requests and follow up proactively with stakeholders to ensure that commitments made to customers are fulfilled within agreed timelines.
- Identify recurring issues patterns or pain points in customer contacts and share insights with supervisors to drive enhancements in processes and tools.
- Adhere strictly to data privacy security and compliance guidelines while handling customer information in all systems and communication channels.
- Maintain high standards of written and spoken English to ensure customers and store staff receive clear concise and professional communication at all times.
- Support the adoption of new tools systems and updates by learning features quickly and applying them in day to day customer service activities.
- Participate in team meetings feedback sessions and knowledge sharing activities to stay aligned with changing policies campaigns and store operations requirements.
- Track individual performance metrics such as response time quality scores and customer satisfaction and use feedback to improve service effectiveness.
- Adapt to a hybrid work environment by managing time self discipline and communication practices to maintain consistent service quality from both office and home settings.
Qualifications
- Demonstrate basic to intermediate experience in customer service environments such as contact centers retail support or helpdesk roles with focus on customer satisfaction.
- Show familiarity with store operations concepts including billing returns inventory queries and point of sale support even if gained through internships or academic projects.
- Exhibit strong communication skills in English for read write and speak capabilities enabling effective interaction with customers and internal partners.
- Display comfort with using computer based tools ticketing systems and collaboration platforms to log cases track progress and coordinate with colleagues.
- Apply problem solving and critical thinking skills to understand customer issues identify root causes and choose the most appropriate resolution path.
- Illustrate ability to work structured day shifts in a hybrid model while meeting schedule adherence productivity and quality expectations.
- Highlight any exposure to retail industry environments or store support activities which can help understand customer journeys and operational constraints.
Certifications Required
Any recognized certification in customer service support for example a customer support foundation or service excellence credential
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
