PE-Customer Service PR, Indore, Madhya Pradesh, India

Job Summary

This hybrid role in a global enterprise focuses on delivering consistent and empathetic customer service for store related operations with clear emphasis on high quality interaction. The professional will handle customer queries support store staff document resolutions and coordinate with internal teams to improve service outcomes while working standard day shifts in a structured environment.

Responsibilities

Handle incoming customer queries through approved channels and provide clear accurate and courteous responses that align with company service standards and policies.
Resolve basic to moderately complex issues related to store transactions orders and service requests by following documented procedures and escalation paths.
Document every customer interaction in the designated tools with accurate details to support traceability reporting and continuous improvement of service quality.
Collaborate with cross functional teams such as store operations support and back office functions to ensure timely resolution of customer concerns.
Assist store personnel by clarifying process steps system usage and policy interpretation to help them deliver a consistent and smooth in store experience.
Monitor open service requests and follow up proactively with stakeholders to ensure that commitments made to customers are fulfilled within agreed timelines.
Identify recurring issues patterns or pain points in customer contacts and share insights with supervisors to drive enhancements in processes and tools.
Adhere strictly to data privacy security and compliance guidelines while handling customer information in all systems and communication channels.
Maintain high standards of written and spoken English to ensure customers and store staff receive clear concise and professional communication at all times.
Support the adoption of new tools systems and updates by learning features quickly and applying them in day to day customer service activities.
Participate in team meetings feedback sessions and knowledge sharing activities to stay aligned with changing policies campaigns and store operations requirements.
Track individual performance metrics such as response time quality scores and customer satisfaction and use feedback to improve service effectiveness.
Adapt to a hybrid work environment by managing time self discipline and communication practices to maintain consistent service quality from both office and home settings.

Qualifications

Demonstrate basic to intermediate experience in customer service environments such as contact centers retail support or helpdesk roles with focus on customer satisfaction.
Show familiarity with store operations concepts including billing returns inventory queries and point of sale support even if gained through internships or academic projects.
Exhibit strong communication skills in English for read write and speak capabilities enabling effective interaction with customers and internal partners.
Display comfort with using computer based tools ticketing systems and collaboration platforms to log cases track progress and coordinate with colleagues.
Apply problem solving and critical thinking skills to understand customer issues identify root causes and choose the most appropriate resolution path.
Illustrate ability to work structured day shifts in a hybrid model while meeting schedule adherence productivity and quality expectations.
Highlight any exposure to retail industry environments or store support activities which can help understand customer journeys and operational constraints.

Certifications Required

Any recognized certification in customer service support for example a customer support foundation or service excellence credential

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.