Key responsibilities:
· Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
· Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
· Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
· Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
· Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
· Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
· Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
· Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
· Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
· Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
· Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
· Ensure compliance with GxP regulations and audit readiness at all times.
· Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.
Required Skills & Experience
· Strong experience in MES Werum PAS‑X systems.
· Hands-on expertise in ServiceNow (Incident, Change, SLA management).
· Proven knowledge of GxP, validation, audit support, and CSV processes.
· Excellent communication, coordination, and stakeholder management skills.
Benefits Cognizant:
· Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
· Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
· Private Medical Subscription or Insurance
· Life insurance
· Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
· Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
· Annual leave – 22 working days
· Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals
Please note that only suitable candidates will be contacted. Cognizant and its affiliated companies are firmly committed to protecting your privacy. This Candidate Privacy Notice provides you with all the details on what we do with Personal Information we collect during and after the recruitment process.
CogHR107
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
