Cognizant is seeking an End User Support Manager for a full-time opportunity, working out of our client’s office in Santa Clara, CA.
Qualified applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now nor any time in the future.
The End User Computing (EUC) Manager will lead and oversee Deskside and Field Services operations across the organization. This role is responsible for delivering high-quality end-user support services, ensuring seamless device lifecycle management, and driving operational excellence across both remote and on-site support environments. The ideal candidate will bring strong technical expertise, proven leadership capabilities, and a customer-first mindset, with hands-on knowledge of modern endpoint management and enterprise tools.
- Key Responsibilities:
- Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience.
- Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction.
- Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment.
- Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
- Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance.
- Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies.
- Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs.
- Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance.
- Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements.
- Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
- Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement.
- Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records.
- Enforce adherence to organizational policies, security standards, and audit requirements.
- Manage on-call rotations and ensure availability of after-hours support coverage.
Key Skills & Expertise:
- Strong experience in EUC/Deskside/Field Services management.
- Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
- Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging).
- Hands-on experience in AV support and workplace technology management.
- Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices.
- Excellent stakeholder management, communication, and team leadership skills.
The base salary range for this role is between $99,000 and $115,000 depending on skills and qualifications of the candidate, Applications will be accepted till 6/30/2026.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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