Cognizant is seeking an End User Support Manager for a full-time opportunity, working out of our client’s office in Santa Clara, CA.
Qualified applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now nor any time in the future.
The End User Computing (EUC) Manager will lead and oversee Deskside and Field Services operations across the organization. This role is responsible for delivering high-quality end-user support services, ensuring seamless device lifecycle management, and driving operational excellence across both remote and on-site support environments. The ideal candidate will bring strong technical expertise, proven leadership capabilities, and a customer-first mindset, with hands-on knowledge of modern endpoint management and enterprise tools.
- Key Responsibilities:
- Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience.
- Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction.
- Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment.
- Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
- Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance.
- Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies.
- Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs.
- Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance.
- Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements.
- Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
- Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement.
- Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records.
- Enforce adherence to organizational policies, security standards, and audit requirements.
- Manage on-call rotations and ensure availability of after-hours support coverage.
Key Skills & Expertise:
- Strong experience in EUC/Deskside/Field Services management.
- Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
- Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging).
- Hands-on experience in AV support and workplace technology management.
- Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices.
- Excellent stakeholder management, communication, and team leadership skills.
The base salary range for this role is between $99,000 and $115,000 depending on skills and qualifications of the candidate, Applications will be accepted till 6/30/2026.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
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