At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide as Retirement Service Specialist
Core functions:
· Interacts with customers by answering and resolving customer needs by having strong knowledge of multiple Retirement products, e.g. Withdrawals, Distribution, Investment, Account Maintenance and Loans
· Responds and anticipates the customer's needs on multiple products and/or processes while utilizing and navigating several systems and web applications.
· Responsible for ensuring consistent and superior experience for all customers while incorporating the established service processes in all interactions.
· Resolves complex customer issues real time. Ensures that all appropriate transactions are completed with satisfactory resolution or appropriately escalated to the relevant departments
· Represent the company in a professional manner that provides high quality service and encourages long-term relationships to facilitate retention and increased business growth.
· Provide prompt, courteous and excellent service to all customers; operate in an ethical manner in accordance with all applicable laws and regulations, the company's Corporate Code of Ethics, applicable compliance and operations policies and procedures, and other policies of the company.
· Possess a high degree of integrity and actively cooperate and interact with all stakeholders
· Perform other job-related duties or special projects as required.
· Maintain knowledge of necessary products and services.
· Complete necessary documentation in all utilized systems.
· Meet or exceed all the Service Levels
· Ability to work on rotational shifts from 6am to 7pm CR time.
Requirements:
· Education: High school diploma, GED, or equivalent
· Experience: Minimum 12+ months experience in customer service role including knowledge of Retirement or Pension products, accounting, financials, investments and Loans
· Language Proficiency: Written and verbal communication, interpersonal, basic math proficiency both in English & Spanish, B2, C1 and C2 English Level
· Technical Proficiency: Basic computer skills and the ability to navigate the company’s customer service software.
· Skills:
o Excellent communication and interpersonal skills
o Ability to handle stressful situations and remain calm.
o Good problem-solving skills and attention to detail
o Must be able to type 35 wpm.
o Self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
