About the Role
We are looking for a QA Automation Engineer to help ensure quality and reliability across customer data, integration, and marketing activation workflows.
This role focuses on validating end-to-end data flows, platform integrations, and marketing activation processes to help ensure communications are powered by accurate, compliant, and timely data.
Key Responsibilities
· Regression Testing: Execute and manage regression testing for platform releases and marketing communications to help ensure changes do not disrupt customer-facing experiences.
· Marketing Journey & Automation Testing: Validate marketing journeys, automations, triggered communications, and audience-based workflows across channels and brands.
· Customer Data Validation: Test data ingestion, audience segmentation, calculated attributes, and customer profile data to support accurate personalization and campaign targeting.
· Integration Testing: Validate end-to-end data flows across CRM, customer data, marketing, and middleware platforms, including API testing, field mapping verification, and data readiness checks.
· Content & Communication QA: Review customer communications for rendering, personalization, tracking, brand consistency, compliance, and localization across supported markets.
· Test Planning & Documentation: Create and maintain test plans, test cases, QA documentation, and status reporting to support sprint and release activities.
· Automated Testing: Develop and maintain automated test scripts for API testing, regression suites, platform workflows, and key business processes.
· Production Release Support: Support production release activities through smoke testing, peer reviews, validation, and post-deployment monitoring.
· Defect Management: Log, triage, and track defects; collaborate with developers on root cause analysis and resolution; ensure defect fixes are validated before release.
· Platform Release Evaluation: Support discovery and regression testing for major platform releases to proactively identify potential impacts to existing communications, data flows, and integrations.
Required Qualifications
· QA experience in a CRM, marketing technology, customer data, or enterprise platform environment
· Hands-on experience testing email, SMS, or marketing automation platforms, including journeys, triggered sends, audience segmentation, and customer data workflows
· Strong understanding of API testing, integration testing, and validation of data movement across systems
· Experience with test management tools such as X-Ray for Jira, qTest, Zephyr, or similar platforms
- Proficiency in Jira for defect tracking, user story validation, and sprint reporting
· Familiarity with data testing, including SQL queries, data validation, customer profile verification, and calculated fields or attributes
· Knowledge of CI/CD pipelines and release management practices for enterprise platforms
- Solid understanding of Agile/Scrum ceremonies — sprint planning, refinement, daily standups, retrospectives
Preferred Qualifications
· Experience with customer data platforms, audience segmentation, data modeling, or calculated insights
· Familiarity with middleware, API platforms, or integration tools
· Experience with test automation frameworks for CRM, web, API, or enterprise platform testing
· Knowledge of monitoring and observability tools for release validation and production support
- Experience with CRM loyalty programs or hospitality industry communications
· Familiarity with deployment management tools and release testing processes
- Experience with Confluence for technical documentation and solution design reviews
- Salesforce certifications (e.g., Platform App Builder, Marketing Cloud Email Specialist) are a plus
What You'll Work On
· Regression testing aligned to regular platform and product releases
· QA validation for customer data expansion, audience segmentation, and calculated insights
· End-to-end testing of marketing activation strategies across customer engagement channels
· Testing of transactional and lifecycle communications supported by customer profile data
· Platform governance, deliverability, compliance, and security regression testing
Work Environment
· Team: Collaborative, cross-functional technology environment supporting customer data and marketing platforms
· Delivery approach: Agile delivery model with regular sprint planning, refinement, testing, and release support
· Tools: Common QA, collaboration, CRM, customer data, marketing automation, integration, deployment, and monitoring tools
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
