About the Role
We are looking for a QA Automation Engineer to help ensure quality and reliability across customer data, integration, and marketing activation workflows.
This role focuses on validating end-to-end data flows, platform integrations, and marketing activation processes to help ensure communications are powered by accurate, compliant, and timely data.
Key Responsibilities
· Regression Testing: Execute and manage regression testing for platform releases and marketing communications to help ensure changes do not disrupt customer-facing experiences.
· Marketing Journey & Automation Testing: Validate marketing journeys, automations, triggered communications, and audience-based workflows across channels and brands.
· Customer Data Validation: Test data ingestion, audience segmentation, calculated attributes, and customer profile data to support accurate personalization and campaign targeting.
· Integration Testing: Validate end-to-end data flows across CRM, customer data, marketing, and middleware platforms, including API testing, field mapping verification, and data readiness checks.
· Content & Communication QA: Review customer communications for rendering, personalization, tracking, brand consistency, compliance, and localization across supported markets.
· Test Planning & Documentation: Create and maintain test plans, test cases, QA documentation, and status reporting to support sprint and release activities.
· Automated Testing: Develop and maintain automated test scripts for API testing, regression suites, platform workflows, and key business processes.
· Production Release Support: Support production release activities through smoke testing, peer reviews, validation, and post-deployment monitoring.
· Defect Management: Log, triage, and track defects; collaborate with developers on root cause analysis and resolution; ensure defect fixes are validated before release.
· Platform Release Evaluation: Support discovery and regression testing for major platform releases to proactively identify potential impacts to existing communications, data flows, and integrations.
Required Qualifications
· QA experience in a CRM, marketing technology, customer data, or enterprise platform environment
· Hands-on experience testing email, SMS, or marketing automation platforms, including journeys, triggered sends, audience segmentation, and customer data workflows
· Strong understanding of API testing, integration testing, and validation of data movement across systems
· Experience with test management tools such as X-Ray for Jira, qTest, Zephyr, or similar platforms
- Proficiency in Jira for defect tracking, user story validation, and sprint reporting
· Familiarity with data testing, including SQL queries, data validation, customer profile verification, and calculated fields or attributes
· Knowledge of CI/CD pipelines and release management practices for enterprise platforms
- Solid understanding of Agile/Scrum ceremonies — sprint planning, refinement, daily standups, retrospectives
Preferred Qualifications
· Experience with customer data platforms, audience segmentation, data modeling, or calculated insights
· Familiarity with middleware, API platforms, or integration tools
· Experience with test automation frameworks for CRM, web, API, or enterprise platform testing
· Knowledge of monitoring and observability tools for release validation and production support
- Experience with CRM loyalty programs or hospitality industry communications
· Familiarity with deployment management tools and release testing processes
- Experience with Confluence for technical documentation and solution design reviews
- Salesforce certifications (e.g., Platform App Builder, Marketing Cloud Email Specialist) are a plus
What You'll Work On
· Regression testing aligned to regular platform and product releases
· QA validation for customer data expansion, audience segmentation, and calculated insights
· End-to-end testing of marketing activation strategies across customer engagement channels
· Testing of transactional and lifecycle communications supported by customer profile data
· Platform governance, deliverability, compliance, and security regression testing
Work Environment
· Team: Collaborative, cross-functional technology environment supporting customer data and marketing platforms
· Delivery approach: Agile delivery model with regular sprint planning, refinement, testing, and release support
· Tools: Common QA, collaboration, CRM, customer data, marketing automation, integration, deployment, and monitoring tools
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
