Senior Solution Architect (ServiceNow)

Senior Solution Architect (ServiceNow)

About the role

As a Solution Architect / Senior Solution Architect (ServiceNow), you will make an impact by designing and delivering innovative ServiceNow solutions that help clients solve complex business challenges and accelerate digital transformation. You will be a valued member of the ServiceNow practice, collaborating with clients, delivery teams, developers, consultants, and executive stakeholders to create scalable, future-ready platform solutions.

In this role, you will:

• Lead the architecture, design, and delivery of ServiceNow solutions aligned with business and technology objectives.
• Define platform, application, integration, and governance strategies that support scalable and sustainable implementations.
• Partner with business stakeholders, process owners, and executive leadership to translate business requirements into technical solutions.
• Guide clients on ServiceNow best practices, configuration versus customization decisions, and platform roadmap planning.
• Ensure solution quality by establishing architectural standards, development best practices, and implementation governance.
• Mentor technical teams and provide architectural leadership throughout project lifecycles.
• Support pre-sales activities, solution estimation, and opportunity scoping for new client engagements.
• For Senior Solution Architects: lead technical decision-making, coach architects and developers, and contribute to organizational capability development and technology strategy.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. [Global Job...oilerplate | Word]

What you need to have to be considered

• 3+ years of ServiceNow solution architecture experience (Solution Architect) or 5+ years of consulting experience with advanced architecture leadership responsibilities (Senior Solution Architect).
• Experience participating in large-scale ServiceNow implementations across multiple business domains.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM.
• At least two additional ServiceNow CIS certifications in areas such as ITOM, ITAM, CSM, FSM, SecOps/GRC, HRSD, or related product lines.
• Strong expertise in ServiceNow platform architecture, integrations, and solution design.
• Experience working with APIs, web services, and modern integration technologies.
• Strong communication skills with the ability to engage both technical and executive audiences.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

These will help you stand out

• Experience across multiple ServiceNow product suites, including ITOM, ITAM, SecOps, HRSD, CSM, FSM, or Project Portfolio Management.
• ITIL, TOGAF, IT4IT, or other enterprise architecture certifications.
• Knowledge of JavaScript, REST, SOAP, JSON, HTML/CSS, AngularJS, and modern web technologies.
• Experience designing enterprise-scale architecture and governance frameworks.
• Background working in Agile delivery environments.
• Proven experience mentoring architects, developers, and technical teams.
• Postgraduate education in software engineering, technology, or related fields.
• Ability to influence stakeholders and provide strategic technology consulting.

We're excited to meet people who share our passion for innovation and problem-solving. Don't hesitate to apply, even if you don't meet every qualification listed. We value diverse experiences, transferable skills, and unique perspectives that help create exceptional outcomes for our clients.