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Senior Solution Architect (ServiceNow)

00069717791

Senior Solution Architect (ServiceNow)

About the role

As a Solution Architect / Senior Solution Architect (ServiceNow), you will make an impact by designing and delivering innovative ServiceNow solutions that help clients solve complex business challenges and accelerate digital transformation. You will be a valued member of the ServiceNow practice, collaborating with clients, delivery teams, developers, consultants, and executive stakeholders to create scalable, future-ready platform solutions.

In this role, you will:

  • Lead the architecture, design, and delivery of ServiceNow solutions aligned with business and technology objectives.
  • Define platform, application, integration, and governance strategies that support scalable and sustainable implementations.
  • Partner with business stakeholders, process owners, and executive leadership to translate business requirements into technical solutions.
  • Guide clients on ServiceNow best practices, configuration versus customization decisions, and platform roadmap planning.
  • Ensure solution quality by establishing architectural standards, development best practices, and implementation governance.
  • Mentor technical teams and provide architectural leadership throughout project lifecycles.
  • Support pre-sales activities, solution estimation, and opportunity scoping for new client engagements.
  • For Senior Solution Architects: lead technical decision-making, coach architects and developers, and contribute to organizational capability development and technology strategy.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. [Global Job...oilerplate | Word]

What you need to have to be considered

  • 3+ years of ServiceNow solution architecture experience (Solution Architect) or 5+ years of consulting experience with advanced architecture leadership responsibilities (Senior Solution Architect).
  • Experience participating in large-scale ServiceNow implementations across multiple business domains.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM.
  • At least two additional ServiceNow CIS certifications in areas such as ITOM, ITAM, CSM, FSM, SecOps/GRC, HRSD, or related product lines.
  • Strong expertise in ServiceNow platform architecture, integrations, and solution design.
  • Experience working with APIs, web services, and modern integration technologies.
  • Strong communication skills with the ability to engage both technical and executive audiences.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

These will help you stand out

  • Experience across multiple ServiceNow product suites, including ITOM, ITAM, SecOps, HRSD, CSM, FSM, or Project Portfolio Management.
  • ITIL, TOGAF, IT4IT, or other enterprise architecture certifications.
  • Knowledge of JavaScript, REST, SOAP, JSON, HTML/CSS, AngularJS, and modern web technologies.
  • Experience designing enterprise-scale architecture and governance frameworks.
  • Background working in Agile delivery environments.
  • Proven experience mentoring architects, developers, and technical teams.
  • Postgraduate education in software engineering, technology, or related fields.
  • Ability to influence stakeholders and provide strategic technology consulting.

We're excited to meet people who share our passion for innovation and problem-solving. Don't hesitate to apply, even if you don't meet every qualification listed. We value diverse experiences, transferable skills, and unique perspectives that help create exceptional outcomes for our clients.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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