Application Support Engineer
About the role
As an Application Support Engineer, you will make an impact by designing, supporting, and maintaining secure, reliable enterprise applications across critical business systems. You will be a valued member of the technology delivery team and work collaboratively with business stakeholders, vendors, development, infrastructure, and support teams to ensure stable platforms and a seamless user experience.
In this role, you will:
- Own end-to-end application lifecycle management, ensuring stability, availability, compliance, and alignment with business objectives.
- Manage ITIL processes, including Incident, Change, Release, Problem, and Service Request Management, while maintaining SLA commitments.
- Plan and execute deployments, releases, and environment management activities to support reliable and low-risk production rollouts.
- Administer security and access management controls, including user provisioning, role-based access, entitlement reviews, and regulatory compliance.
- Monitor application health, performance, and security using observability tools such as ELK, while supporting SRE and automation initiatives to improve reliability.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in Ontario, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong experience supporting enterprise applications in production environments, with a focus on reliability, availability, and incident response.
- Hands-on experience with SQL Server, including troubleshooting, data validation, query support, and performance-related analysis.
- Experience managing ITIL processes such as Incident, Change, Release, Problem, and Service Request Management.
- Knowledge of access management practices, including user provisioning, role-based access controls, entitlement reviews, and compliance requirements.
- Experience coordinating application releases, deployments, environment management, and production support activities across cross-functional teams.
These will help you stand out
- Experience with observability, monitoring, or logging tools such as ELK.
- Familiarity with Site Reliability Engineering practices, automation, and continuous service improvement.
- Ability to create and maintain technical documentation, runbooks, knowledge articles, and operational procedures.
- Strong collaboration skills with business users, vendors, development teams, infrastructure teams, and support organizations.
- Ability to identify service improvement opportunities, reduce operational risk, and support resilient user experiences.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
