Cognizant is seeking a customer-focused and detail-oriented L2 Audio Visual Engineer to support enterprise AV and collaboration environments. This role is responsible for monitoring, troubleshooting, and maintaining Zoom Room technologies while providing operational support to end users, field support teams, and AV engineering teams. The ideal candidate will possess strong communication skills, foundational Cognizant is seeking AV and IT knowledge, and the ability to resolve incidents efficiently while ensuring a high-quality user experience.
Key Responsibilities
- Support Zoom Room environments, including monitoring room health, connectivity status, and operational readiness.
- Utilize the Zoom Dashboard to identify and troubleshoot room-related issues.
- Manage Zoom Room lifecycle activities, including room activation, construction mode configuration, and return-to-service validation.
- Perform Zoom Room activation and configuration tasks, including management of activation codes and room setup requirements.
- Utilize Zoom Room Web Controller and remote management tools to support room operations and incident resolution.
- Conduct functional testing and validation of AV spaces in partnership with field support teams.
- Leverage remote support tools to reboot systems, clear system notifications, and restore service availability.
- Collaborate with L1 Field Services teams to troubleshoot and resolve AV and conferencing technology issues.
- Provide operational and logistical support to AV Engineering and Desktop Technology teams as required.
- Escalate complex incidents to senior AV engineers while documenting troubleshooting activities and findings.
Qualifications
- 5-8 years of experience supporting enterprise AV, conferencing, or collaboration technologies.
- Working knowledge of Zoom Rooms administration, monitoring, and troubleshooting.
- Familiarity with enterprise AV equipment, meeting room technologies, and collaboration platforms.
- Basic understanding of networking, Windows operating systems, and IT service management practices.
- Ability to diagnose and resolve AV, audio, video, and conferencing issues.
- Strong customer service, communication, and documentation skills.
- Ability to work collaboratively across IT, Workplace Services, Facilities, and business teams.
- Experience utilizing ticketing and incident management platforms.
Preferred Certifications
- CTS (Certified Technology Specialist)
- Zoom Rooms Certification
- Extron Certification
Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or in the future. This is an onsite role in Santa Clara, CA and applicants must be willing to work from the office. The salary range for this role is between $79000 and $92000 depending on skills and qualifications of the candidate. Applications will be accepted till 8/15/2026.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
