Job Summary
This position supports customers of a global enterprise through high quality remote service interactions ensuring timely resolution of inquiries and issues while working from home in rotational shifts. The role focuses on delivering an efficient empathetic and accurate customer experience using digital tools and structured processes that align with company standards. Experience in customer service is essential and exposure to store operations is beneficial for handling retail related scenar
Responsibilities
Handle inbound and outbound customer interactions through phone chat or email channels to resolve inquiries and service issues efficiently while working from home in rotational shifts.Provide clear accurate and empathetic explanations of products services and policies to customers to build trust and achieve high satisfaction for the multinational company.Manage customer cases from initial contact to closure by documenting details updating systems and following defined procedures to ensure consistent service quality.Collaborate with internal support teams to escalate complex or cross functional issues and follow through on resolutions to deliver reliable outcomes for customers.Utilize customer service tools and knowledge bases to research solutions troubleshoot problems and minimize repeat contacts for similar issues.Maintain high standards of data accuracy by recording customer information and interaction summaries in systems to support analysis and continuous improvement.Apply problem solving skills to identify root causes of customer concerns and recommend practical options that balance customer needs and company policies.Adhere to rotational shift schedules and performance metrics while managing workload and personal productivity in a remote work environment.Support improvement of customer experience by sharing recurring customer feedback and operational observations with supervisors and process teams.Respond to potential retail and store related questions by applying any prior store operations exposure to explain procedures and service options clearly.Follow compliance guidelines privacy requirements and security practices during all customer interactions to protect customer information and company reputation.Contribute to the broader purpose of the organization by ensuring customers receive dependable service that supports brand loyalty and societal trust in responsible business.Participate in ongoing training coaching and knowledge updates to refine communication technical proficiency and customer handling techniques.
Qualifications
Demonstrate one to two years of hands on experience in customer service environments with consistent achievement of quality and satisfaction targets.Show strong verbal and written communication skills with the ability to simplify information and handle challenging conversations with composure.Exhibit familiarity with using computer applications ticketing tools and digital communication platforms as part of daily remote customer interactions.Apply a customer focused mindset with proven ability to empathize actively listen and tailor responses to diverse customer needs and cultural contexts.Display basic understanding of retail or store operations processes such as order handling inventory queries or point of service activities when applicable.Maintain reliable work from home readiness including stable connectivity and an organized workspace suitable for rotational shifts and continuous service.Engage in continuous learning by adopting new procedures system updates and service enhancements that improve customer outcomes and operational efficiency.
Certifications Required
Preferred certification in customer service or contact center operations such as Certified Customer Service Professional CCSP.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
