About the role
As a Core Banking Application Support Manager (Jack Henry) , you will make an impact by ensuring the stability, performance, and continuous operation of mission-critical banking applications within the Jack Henry ecosystem. You will be a valued member of the Banking Technology team and work collaboratively with business stakeholders, banking operations teams, infrastructure partners, application vendors, and global support teams.
In this role, you will:
- Serve as the primary subject matter expert and production support lead for Jack Henry applications, including Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related banking platforms.
- Lead incident, problem, and change management activities to ensure platform availability, operational excellence, and timely issue resolution.
- Oversee daily production monitoring, Start-of-Day activities, batch processing validation, workflow automation, and operational governance.
- Partner with business, technology, and vendor teams to support application enhancements, upgrades, integrations, and regulatory compliance requirements.
- Drive business continuity, disaster recovery testing, audit readiness, and continuous improvement initiatives across banking operations and digital banking services.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client or Cognizant office in New York, NY or Jersey City, NJ.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, or a related field.
- 10+ years of experience supporting Jack Henry applications and mission-critical banking technology platforms.
- Hands-on experience with Jack Henry Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related core banking environments.
- Strong experience leading incident management, problem management, change management, and production support functions in a regulated banking environment.
- Proven expertise with banking operations, digital banking platforms, teller operations, document management systems, and core banking workflows.
- Experience supporting SQL Server environments, workflow automation, batch scheduling, and production monitoring processes.
- Excellent stakeholder management skills with the ability to collaborate effectively across business, technical, and vendor teams.
These will help you stand out
- Master's degree in a related discipline.
- Experience with Cybermation Enterprise Scheduler, SSIS, VBScript, C#, VB.NET, and application automation technologies.
- Strong knowledge of ServiceNow, release management, knowledge management, and ITIL-based support practices.
- Experience supporting integrations, middleware platforms, APIs, and data reconciliation processes.
- Jack Henry product certifications, ITIL Foundation certification, Microsoft SQL certifications, or other banking technology certifications.
- Experience leading onsite and offshore support teams and presenting executive-level incident communications and root cause analyses.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Salary and Other Compensation:
Applications will be accepted until August 31, 2026.
The annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
