About the role
As a Core Banking Application Support Manager (Jack Henry) , you will make an impact by ensuring the stability, performance, and continuous operation of mission-critical banking applications within the Jack Henry ecosystem. You will be a valued member of the Banking Technology team and work collaboratively with business stakeholders, banking operations teams, infrastructure partners, application vendors, and global support teams.
In this role, you will:
- Serve as the primary subject matter expert and production support lead for Jack Henry applications, including Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related banking platforms.
- Lead incident, problem, and change management activities to ensure platform availability, operational excellence, and timely issue resolution.
- Oversee daily production monitoring, Start-of-Day activities, batch processing validation, workflow automation, and operational governance.
- Partner with business, technology, and vendor teams to support application enhancements, upgrades, integrations, and regulatory compliance requirements.
- Drive business continuity, disaster recovery testing, audit readiness, and continuous improvement initiatives across banking operations and digital banking services.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client or Cognizant office in New York, NY or Jersey City, NJ.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, or a related field.
- 10+ years of experience supporting Jack Henry applications and mission-critical banking technology platforms.
- Hands-on experience with Jack Henry Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related core banking environments.
- Strong experience leading incident management, problem management, change management, and production support functions in a regulated banking environment.
- Proven expertise with banking operations, digital banking platforms, teller operations, document management systems, and core banking workflows.
- Experience supporting SQL Server environments, workflow automation, batch scheduling, and production monitoring processes.
- Excellent stakeholder management skills with the ability to collaborate effectively across business, technical, and vendor teams.
These will help you stand out
- Master's degree in a related discipline.
- Experience with Cybermation Enterprise Scheduler, SSIS, VBScript, C#, VB.NET, and application automation technologies.
- Strong knowledge of ServiceNow, release management, knowledge management, and ITIL-based support practices.
- Experience supporting integrations, middleware platforms, APIs, and data reconciliation processes.
- Jack Henry product certifications, ITIL Foundation certification, Microsoft SQL certifications, or other banking technology certifications.
- Experience leading onsite and offshore support teams and presenting executive-level incident communications and root cause analyses.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Salary and Other Compensation:
Applications will be accepted until August 31, 2026.
The annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
