Job Summary
Serve as a subject matter expert on map related services for a multinational organization providing high quality support in both Japanese and English while working from office during day shifts. Utilize native level Japanese and strong English communication skills to resolve complex customer issues enhance map data usability and contribute to seamless user experiences. Collaborate with cross functional teams to improve service reliability and drive customer satisfaction without travel requir
Responsibilities
- Deliver precise and empathetic customer support for map related inquiries using native level Japanese and strong English skills to ensure clear understanding and quick resolution of complex issues.
- Handle incoming map service requests during day shifts from office by analyzing user concerns verifying data accuracy and providing actionable guidance that improves navigation and location based experiences.
- Investigate data discrepancies in maps by reviewing user reports performing detailed checks against internal sources and documenting findings to enhance data quality and overall service reliability.
- Collaborate with product and operations teams by sharing customer insights gathered from Japanese and English interactions to support continuous improvement of map features and usability.
- Provide well structured explanations of map functionalities in both languages by simplifying technical terms and offering practical examples that empower customers to use services more effectively.
- Maintain accurate and comprehensive records of customer interactions by documenting each case in the support system to enable traceability trend analysis and process optimization.
- Coordinate with internal stakeholders by escalating complex or high impact map issues with clear bilingual summaries that support rapid decision making and timely customer communication.
- Monitor recurring customer problems related to map usage by identifying patterns across cases and proposing service enhancements that reduce future issues and improve satisfaction.
- Develop and update support reference materials in Japanese and English by creating clear guidelines response templates and FAQs that help streamline handling of common map queries.
- Contribute to training and knowledge sharing activities by mentoring peers on effective bilingual communication practices and map support procedures that raise team performance.
- Apply cultural and linguistic awareness in all Japanese and English interactions by adapting communication style to various user profiles and promoting an inclusive and respectful support environment.
- Assist in testing new map features before release by performing scenario based checks documenting user perspective feedback and supporting stable launches that meet customer expectations.
Qualifications
- Possess four to six years of professional experience in map services or related support functions with proven ability to manage complex inquiries in a structured and efficient manner.
- Demonstrate native level proficiency in Japanese with strong reading writing and speaking capabilities complemented by confident English communication skills for global collaboration.
- Show practical experience in customer support environments where timely resolution clear documentation and high service quality were essential to meeting organizational goals.
- Exhibit strong analytical and problem solving skills applied to map data validation issue reproduction and root cause identification that directly improve the accuracy of location information.
- Display solid interpersonal and communication abilities that enable effective engagement with diverse customers and internal teams while maintaining a professional and inclusive approach.
- Utilize office based work discipline and time management capability to handle day shift workloads prioritize tasks and consistently achieve service level commitments.
Certifications Required
Japanese Language Proficiency Test N1 or equivalent English proficiency certification such as TOEIC or IELTS appreciated.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
