Role: Platform Architect
Location: London (Hybrid)
Employment: Fulltime
Job Summary
This role focuses on designing and developing advanced infrastructure solutions on the ServiceNow platform using AIOps and Agentic AI to enhance operational resilience and user experience. The Principal Infra Developer will architect scalable digital workflows optimize incident and change processes and collaborate across hybrid teams to deliver reliable day shift services that support business continuity and societal impact through efficient IT operations.
Responsibilities
- Design and implement robust ServiceNow AIOps based infrastructure solutions that proactively detect anomalies and reduce service disruptions for critical enterprise systems
- Develop intelligent workflows using ServiceNow Agentic AI that automate complex operational tasks and improve response times for incidents and requests
- Collaborate with cross functional teams to translate hybrid work model requirements into scalable ServiceNow configurations that support distributed users and day shift operations
- Optimize monitoring and event management processes within ServiceNow to consolidate alerts enhance observability and streamline remediation across infrastructure components
- Configure and refine ServiceNow service mapping and dependency models to provide clear visibility into application relationships and their impact on business services
- Drive continuous improvement of operational dashboards and analytics in ServiceNow to deliver actionable insights that support data informed decision making for infrastructure performance
- Integrate ServiceNow AIOps with existing tools and data sources to ensure seamless information flow and reduce manual effort in identifying root causes of service issues
- Enhance user experience by aligning Experience Design principles with ServiceNow interfaces ensuring that workflows are intuitive accessible and efficient for all stakeholders
- Document detailed technical specifications runbooks and configuration standards for ServiceNow implementations to promote consistency maintainability and long term platform health
- Coordinate day shift activities with operations teams to validate that newly developed ServiceNow capabilities perform reliably under real world workloads and usage patterns
- Provide advanced troubleshooting and guidance on ServiceNow AIOps and Agentic AI features helping teams resolve complex platform issues and improve operational resilience
- Assess emerging ServiceNow features and industry trends to recommend enhancements that strengthen infrastructure automation while supporting the organizations wider societal and sustainability goals
- Mentor peers on best practices for ServiceNow development and configuration focusing on high quality delivery that reduces downtime and improves end user satisfaction across the enterprise
Qualifications
- Demonstrate six to ten years of experience in infrastructure development with strong hands on proficiency in ServiceNow AIOps configuration customization and operations
- Show advanced working knowledge of ServiceNow Agentic AI capabilities including design of automated workflows and intelligence driven responses to operational events
- Apply solid understanding of Experience Design principles to create ServiceNow interfaces and forms that improve usability accessibility and clarity for a diverse user base
- Utilize strong skills in scripting relational data models and integration techniques within ServiceNow to build reliable connections between platforms and infrastructure tools
- Exhibit practical experience in incident problem and change processes using ServiceNow modules to support stable day shift operations with minimal service interruption
- Leverage effective communication and collaboration abilities to work in a hybrid environment coordinating with onsite and remote stakeholders for aligned infrastructure outcomes
- Display familiarity with IT service management frameworks and operational excellence practices that reinforce ServiceNow implementations and contribute to efficient sustainable IT services
Certifications Required
Preferred certifications include ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist AIOps
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
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