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Platform Architect

00070207501

Role: Platform Architect

Location: London (Hybrid)

Employment: Fulltime

Job Summary

This role focuses on designing and developing advanced infrastructure solutions on the ServiceNow platform using AIOps and Agentic AI to enhance operational resilience and user experience. The Principal Infra Developer will architect scalable digital workflows optimize incident and change processes and collaborate across hybrid teams to deliver reliable day shift services that support business continuity and societal impact through efficient IT operations.

Responsibilities

  • Design and implement robust ServiceNow AIOps based infrastructure solutions that proactively detect anomalies and reduce service disruptions for critical enterprise systems
  • Develop intelligent workflows using ServiceNow Agentic AI that automate complex operational tasks and improve response times for incidents and requests
  • Collaborate with cross functional teams to translate hybrid work model requirements into scalable ServiceNow configurations that support distributed users and day shift operations
  • Optimize monitoring and event management processes within ServiceNow to consolidate alerts enhance observability and streamline remediation across infrastructure components
  • Configure and refine ServiceNow service mapping and dependency models to provide clear visibility into application relationships and their impact on business services
  • Drive continuous improvement of operational dashboards and analytics in ServiceNow to deliver actionable insights that support data informed decision making for infrastructure performance
  • Integrate ServiceNow AIOps with existing tools and data sources to ensure seamless information flow and reduce manual effort in identifying root causes of service issues
  • Enhance user experience by aligning Experience Design principles with ServiceNow interfaces ensuring that workflows are intuitive accessible and efficient for all stakeholders
  • Document detailed technical specifications runbooks and configuration standards for ServiceNow implementations to promote consistency maintainability and long term platform health
  • Coordinate day shift activities with operations teams to validate that newly developed ServiceNow capabilities perform reliably under real world workloads and usage patterns
  • Provide advanced troubleshooting and guidance on ServiceNow AIOps and Agentic AI features helping teams resolve complex platform issues and improve operational resilience
  • Assess emerging ServiceNow features and industry trends to recommend enhancements that strengthen infrastructure automation while supporting the organizations wider societal and sustainability goals
  • Mentor peers on best practices for ServiceNow development and configuration focusing on high quality delivery that reduces downtime and improves end user satisfaction across the enterprise

Qualifications

  • Demonstrate six to ten years of experience in infrastructure development with strong hands on proficiency in ServiceNow AIOps configuration customization and operations
  • Show advanced working knowledge of ServiceNow Agentic AI capabilities including design of automated workflows and intelligence driven responses to operational events
  • Apply solid understanding of Experience Design principles to create ServiceNow interfaces and forms that improve usability accessibility and clarity for a diverse user base
  • Utilize strong skills in scripting relational data models and integration techniques within ServiceNow to build reliable connections between platforms and infrastructure tools
  • Exhibit practical experience in incident problem and change processes using ServiceNow modules to support stable day shift operations with minimal service interruption
  • Leverage effective communication and collaboration abilities to work in a hybrid environment coordinating with onsite and remote stakeholders for aligned infrastructure outcomes
  • Display familiarity with IT service management frameworks and operational excellence practices that reinforce ServiceNow implementations and contribute to efficient sustainable IT services

Certifications Required

Preferred certifications include ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist AIOps

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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