About the role
As a Field Services Audio Visual Technician, you will make an impact by support for conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. You will be a valued member of the Field Services team.
In this role, you will:
- Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
- Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
- Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
- Strong problem-solving, communication, customer service, and coordination skills.
- Ability to support business events and quickly resolve technical issues with minimal operational disruption.
- Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, Brazil.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Experience
- 4 to 8 years
- Intermediate Level of English (desirable)
Technical Skills:
- IT Service Management (ITSM)
- Incident Management
- ServiceNow
- Windows Support
- Macintosh OS X Laptop Support
- Networking
Nice-to-Have Skills :
- Media Industry Experience
These will help you stand out
Audio Visual & Collaboration Support
- Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
- Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
- Provide break-fix support for conference room equipment and integrated AV systems.
- Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
- Configure and support Microsoft Teams Rooms and other collaboration platforms.
- Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
- Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.
End User & Desktop Support
- Provide onsite deskside support for hardware and software incidents.
- Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other peripherals.
- Complete device deployments, upgrades, refreshes, replacements, and relocations.
- Perform hardware installation, testing, configuration, and post-deployment validation.
- Support employee onboarding through workstation setup, device configuration, and user readiness checks.
- Assist users with software issues, operating system troubleshooting, Microsoft Office applications, and peripheral configurations.
Infrastructure & Service Management
- Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
- Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
- Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Primary Location: Brazil, São Paulo
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
