About the role
As a Field Services Audio Visual Technician, you will make an impact by support for conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. You will be a valued member of the Field Services team.
In this role, you will:
- Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
- Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
- Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
- Strong problem-solving, communication, customer service, and coordination skills.
- Ability to support business events and quickly resolve technical issues with minimal operational disruption.
- Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, Brazil.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Experience
- 4 to 8 years
- Intermediate Level of English (desirable)
Technical Skills:
- IT Service Management (ITSM)
- Incident Management
- ServiceNow
- Windows Support
- Macintosh OS X Laptop Support
- Networking
Nice-to-Have Skills :
- Media Industry Experience
These will help you stand out
Audio Visual & Collaboration Support
- Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
- Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
- Provide break-fix support for conference room equipment and integrated AV systems.
- Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
- Configure and support Microsoft Teams Rooms and other collaboration platforms.
- Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
- Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.
End User & Desktop Support
- Provide onsite deskside support for hardware and software incidents.
- Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other peripherals.
- Complete device deployments, upgrades, refreshes, replacements, and relocations.
- Perform hardware installation, testing, configuration, and post-deployment validation.
- Support employee onboarding through workstation setup, device configuration, and user readiness checks.
- Assist users with software issues, operating system troubleshooting, Microsoft Office applications, and peripheral configurations.
Infrastructure & Service Management
- Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
- Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
- Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Primary Location: Brazil, São Paulo
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
