NCR POS Subject Matter Expert
About the Role
As an NCR POS Subject Matter Expert, you will make an impact by supporting and optimizing point-of-sale, payment, and fuel systems for large-scale retail operations. You will be a valued member of the Retail Technology Support team and work collaboratively with service desk teams, infrastructure teams, vendor partners, and business stakeholders to ensure system stability, rapid issue resolution, and continuous service improvement. This role combines retail POS expertise, incident management, troubleshooting, and automation capabilities to drive operational excellence.
In This Role, You Will:
- Provide advanced support for NCR point-of-sale platforms, including Retalix R10, Radiant, CX7, and 770x environments, ensuring high availability and operational performance.
- Troubleshoot complex POS, payment, and fuel system issues by analyzing application logs, system logs, and event data to identify root causes and drive resolution.
- Support fuel and forecourt systems, including site controllers, fuel dispensers, price book management, and integration with retail technology platforms.
- Own incident, problem, and backlog management activities, collaborating with internal teams and vendors to deliver timely resolutions and permanent fixes.
- Develop and support automation and self-healing solutions to improve operational efficiency and reduce recurring incidents.
Work Model
Remote
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor's degree or equivalent professional experience in Information Technology, Computer Science, Engineering, or a related field.
- Strong hands-on experience supporting NCR POS platforms, including Retalix R10, Radiant, CX7, and 770x environments.
- Experience supporting retail payment systems and fuel/forecourt technologies, including site controllers and fuel dispenser integrations.
- Proven expertise in troubleshooting and log analysis using POS logs, Fuel PC logs, Windows Event Viewer, and related diagnostic tools.
- Experience with ITIL-based incident, problem, and service management processes.
- Experience working with ticketing and workflow management tools such as ServiceNow and Jira.
- Strong communication and stakeholder management skills, with the ability to collaborate across support, engineering, vendor, and business teams.
- Ability to manage escalations, prioritize incidents, and drive issues through resolution.
These Will Help You Stand Out
- Experience working directly with POS and payment technology vendors, including NCR and Verifone.
- Knowledge of retail pricing, price book management, and fuel pricing integration platforms.
- Experience developing scripts or automation solutions using PowerShell, Python, RPA tools, or similar technologies.
- Understanding of root cause analysis methodologies and continuous service improvement practices.
- Experience supporting large-scale retail environments with distributed store technology systems.
- Familiarity with monitoring tools, operational dashboards, and proactive support models.
- Experience implementing self-healing or Level 0/Level 1 automation solutions to improve support efficiency.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until October 15, 2026.
The annual salary for this position is between $88,000 - $145,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
