Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
This position is open only to visa-independent candidates and will not support visa sponsorship now or in the future.
Location: Toronto, ON OR Remote
Employment Type: Full-Time
Domain: Insurance
ACE Certified Guidewire Business Analyst (Claim Center)
Job Summary
Business Analyst for ISG with extensive experience in Guidewire platform and insurance solutions responsible for gathering requirements driving end to end business analysis and optimizing policy billing and claims workflows in a hybrid work model. The role ensures alignment between stakeholder expectations and digital portal capabilities while improving operational efficiency and customer outcomes across insurance processes.
Responsibilities
- Lead comprehensive requirements gathering sessions with business stakeholders to translate complex insurance operations into clear functional specifications that align with ISG objectives and deliver measurable process improvements across policy billing and claims workflows.
- Drive structured business analysis using Jira and related tools to document user stories acceptance criteria and functional designs that support seamless implementation across Guidewire PolicyCenter BillingCenter and ClaimCenter applications.
- Coordinate end to end solution validation by mapping current state and target state processes ensuring that Guidewire Ins Suite Fundamental capabilities are leveraged effectively to reduce manual work and enhance data consistency.
- Collaborate closely with cross functional teams including product owners architects and quality analysts to refine functional requirements and ensure that Guidewire digital portal features deliver intuitive and efficient customer and agent experiences.
- Oversee configuration and functional design activities in Guidewire Studio by providing detailed guidance to implementation teams and ensuring that each configuration decision aligns with regulatory compliance operational resilience and long term maintainability.
- Provide structured impact analysis for proposed changes across PolicyCenter BillingCenter and ClaimCenter modules assessing dependencies risks and downstream effects on reporting financial reconciliation and customer service performance.
- Develop clear test scenarios and functional validation criteria based on requirements ensuring that implemented features in Guidewire platform meet business objectives support audit readiness and maintain consistency across core and digital components.
- Support production readiness activities by reviewing functional cutover plans data migration assumptions and post deployment monitoring strategies to minimize disruption and ensure stable adoption of new Guidewire capabilities in day to day operations.
- Guide stakeholders through solution walkthroughs and system demonstrations that highlight how new Guidewire features address key pain points improve straight through processing and enable better decision making across underwriting billing and claims handling.
- Document detailed business rules and configuration logic for insurance workflows enabling reusable artifacts that support knowledge transfer faster onboarding and continuous optimization of Guidewire based solutions within ISG.
- Partner with change management and training teams to create practical guidance for end users so that new features and process changes in the Guidewire suite are easily understood adopted quickly and translated into improved customer outcomes.
- Analyze operational metrics and user feedback to recommend incremental enhancements in Guidewire applications ensuring that the platform continues to evolve with business strategy regulatory needs and market expectations.
Qualifications
- Bring strong experience in requirements gathering and business analysis with the ability to convert complex insurance needs into structured functional designs that teams can implement reliably.
- Demonstrate deep hands on exposure to Jira for managing backlogs user stories and functional workflows ensuring traceability from requirements through testing and deployment.
- Offer proven expertise in Guidewire PolicyCenter BillingCenter and ClaimCenter including practical involvement in configuration validation and optimization of policy billing and claims processes.
- Show working knowledge of Guidewire Studio and Guidewire Ins Suite Fundamental features enabling clear guidance to implementation teams on how best to use out of the box capabilities and configuration extensions.
- Provide experience with Guidewire digital portal solutions connecting customer and agent front ends with core systems to support seamless omnichannel insurance interactions.
- Apply strong business analysis and planning skills to design scalable solutions estimate functional effort prioritize requirements and align delivery plans with business outcomes and resource constraints.
- Bring domain understanding in life and annuities insurance that helps refine product rules coverage structures and customer journeys when these areas are in scope for Guidewire projects.
- Operate comfortably in a hybrid work model using collaboration tools and structured communication practices to coordinate with global stakeholders while maintaining productivity and accountability.
- Maintain clear documentation standards and communication skills that support negotiation of requirements conflict resolution and shared understanding across technical and non technical participants.
- Show commitment to continuous learning in Guidewire and insurance industry practices keeping knowledge current so that solutions remain innovative resilient and aligned with evolving customer expectations.
Certifications Required
Guidewire Certified Specialist any module recommended along with Business Analysis certification such as CBAP or CCBA.
Application Accepted: 9/31/2026
The annual salary for this position is between $130,000 - $135,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Extended Health Coverage through Manulife
· Prescription Drug Coverage
· Virtual Care Services (TELUS Health)
· Mental Health & Counselling Services
· Employee Assistance Program (EAP)
· Virtual Pharmacy Services
· Retirement Benefits
· Registered Pension Plan (RPP) with employer matching up to 3%
· RRSP contributions are available; however, Cognizant does not provide RRSP matching
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable language
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable la
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
