About the Role
We are seeking a Adobe Campaign Operations Lead to support platform stability, reliability, automation, and production operations.
In This Role, You Will
- Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation.
- Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
- Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows.
- Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning.
- Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
- Drive governance around consent, suppression lists, and compliance for regulated communications.
- Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
- Act as primary client point of contact for campaign execution status and escalations.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants able to work in Remote. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
What You Need to Have to Be Considered
- Hands-on experience with Adobe Campaign Classic (ACC) for Email and SMS delivery.
- Proven track record leading a team in a campaign operations/MarTech delivery setting.
- Solid grasp of deliverability fundamentals, suppression logic, and consent/compliance basics.
- Experience with campaign QA - seed testing, rendering checks, list hygiene.
- Comfort working within SLA-driven delivery models and operational reporting.
- Strong client-facing communication and escalation-handling skills.
- Working knowledge of AJO (or demonstrated ability to ramp up quickly).
These Will Help You Stand Out
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $130,000 to $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
