Deskside Support / AV Support

• Provide comprehensive Audio Visual (AV) support, including setup, operation, monitoring, and troubleshooting of conference room and meeting room technologies.
• Ensure successful execution of executive and business-critical meetings by proactively preparing and validating AV equipment prior to scheduled events.
• Support Microsoft Teams Room environments, Teams meetings, video conferencing systems, screen sharing technologies, and collaboration platforms.
• Troubleshoot and resolve AV hardware and software issues involving displays, projectors, microphones, speakers, cameras, codecs, and room control systems.
• Deliver white-glove executive technology support, acting as the primary point of contact for senior leadership during meetings, presentations, and events.
• Provide deskside technical support for laptops, desktops, mobile devices, peripherals, docking stations, printers, and related end-user technologies.
• Support and maintain Q-SYS AV platforms and integrated room control systems, ensuring optimal performance and system availability.
• Coordinate with infrastructure, network, and vendor teams to diagnose and resolve complex technical issues affecting conference room and collaboration services.
• Document incidents, service requests, troubleshooting procedures, and knowledge articles in accordance with IT service management processes and SLA requirements.
• Deliver exceptional customer service by communicating technical information clearly, professionally, and in user-friendly language while maintaining a high level of customer satisfaction.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Richmond, VA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.