About the Role
As an Agile CX Program Manager, you will lead enterprise-scale Customer Experience (CX) transformation initiatives across Commercial Lending, Cards, and Payments. You will drive Agile program delivery, align cross-functional teams, and ensure strategic initiatives deliver measurable improvements in customer satisfaction, operational efficiency, and business outcomes.
The ideal candidate brings expertise in Agile program management, stakeholder engagement, customer experience transformation, and financial services, with the ability to guide multiple teams through complex initiatives in a fast-paced environment.
In This Role, You Will
- Lead enterprise-scale Agile CX programs by orchestrating multi-team planning and execution across strategic customer journeys.
- Drive adoption and consistent application of Agile frameworks, including Scrum, Kanban, and Scaled Agile practices.
- Manage end-to-end program roadmaps by aligning epics, features, and user stories to strategic business objectives and customer experience outcomes.
- Coordinate dependencies across product, technology, operations, and business teams to support successful delivery.
- Facilitate Agile ceremonies including sprint planning, backlog refinement, reviews, retrospectives, and other team events.
- Remove impediments and support teams in delivering incremental business value.
- Partner with Product Owners and business stakeholders to translate customer experience strategies into actionable program goals.
- Define and monitor key performance metrics related to customer experience, quality, delivery efficiency, and operational effectiveness.
- Support Commercial Lending, Cards, and Payments initiatives while incorporating risk, compliance, and customer-centric requirements into planning and execution.
- Identify, manage, and mitigate risks, issues, and dependencies that could impact delivery objectives.
- Deliver executive-level communications that clearly articulate progress, business value, milestones, and key decisions.
- Promote a culture of collaboration, innovation, transparency, and continuous improvement.
- Partner with technology and operations teams to improve delivery efficiency through automation, standardization, and streamlined governance practices.
Work Model
We strive to provide flexibility wherever possible. Based on business and client requirements, this role follows a hybrid work model requiring 3 days per week onsite in Plano, TX and 2 days per week remote.
Work Authorization
*You must be legally authorized to work in the USA without the need for employer sponsorship, now or at any time in the future*
What you need to have to be considered
What You Need to Have to Be Considered
- Bachelor's degree or equivalent professional experience.
- Experience leading large-scale Agile programs within complex enterprise environments.
- Deep understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile frameworks.
- Experience driving Customer Experience (CX) transformation initiatives and delivering measurable business outcomes.
- Proven success managing cross-functional teams across business, product, technology, and operations organizations.
- Knowledge of Commercial Lending processes and customer journeys.
- Experience supporting Cards and Payments initiatives.
- Strong stakeholder management, communication, facilitation, and presentation skills.
- Demonstrated ability to manage program roadmaps, priorities, risks, dependencies, and competing demands.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
These Will Help You Stand Out
- Experience within Banking or Financial Services organizations.
- Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP, or equivalent.
- Experience with customer journey mapping, service design, and customer experience optimization.
- Knowledge of risk management, compliance, and regulatory requirements within financial services.
- Experience leading large-scale enterprise transformation or modernization initiatives.
- Ability to leverage customer and operational insights to drive continuous improvement and business results.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted by, November 5, 2026.
Salary and Other Compensation
The annual salary for this position is $81,337 - $136,500, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive compensation program based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays plus Paid Time Off
- 401(k) Plan and Company Contributions
- Long-Term and Short-Term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
