About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role title: ServiceNow Transformation Program Manager
Location: Toronto, ON
Mandatory skills: Project Management, Service Now, Transformation Strategy, Roadmap & Value Realization, Executive Stakeholder Management & Advisory, Transformation Governance & Risk Management
Role Summary
Coordinates post-go-live adoption, the digital-support operating model and program metrics across Tracks B, C and D. Establishes a consistent management approach for readiness, supportability, measurement, and continuous improvement so that technology releases translate into sustainable operational outcomes.
Key accountabilities
• Maintains the integrated plan, governance cadence, actions, decisions, risks and dependencies across Tracks B, C and D.
• Coordinates readiness intake, agent training, resource balancing, application-maintenance onboarding, observability, ITSM support processes and dashboard delivery.
• Establishes common templates, operational-readiness checklists, decision rights, review points, and entry and exit criteria for all workstreams.
• Coordinates workstream leads, helpdesk operations, application support, monitoring, reporting, ServiceNow and platform stakeholders.
• Drives timely completion of the operational-readiness checklist so each workstream understands and plans for support requirements early.
• Ensures metric definitions, data ownership, dashboard milestones, and performance-review forums remain aligned with program objectives.
• Provides concise, decision-oriented status reporting and escalates capability, capacity, or control gaps before they affect go-live readiness.
• Tracks commitments through operational acceptance, stabilization, and outcome-validation checkpoints.
Qualifications
• Typically, 7+ years of project management experience across technology transformation, service operations, or enterprise delivery.
• Demonstrated ability to integrate adoption, operating-model, operational-readiness, and performance-management activities.
• Strong governance, planning, facilitation, executive communication, and dependency-management skills.
• Working knowledge of ITIL, service transition, observability, performance reporting, and operational acceptance.
• Ability to establish structure and accountability in a complex, multi-stakeholder environment.
• Desirable experience and education
• Post-secondary degree or equivalent combination of education and experience.
• PMP, PRINCE2, SAFe, Scrum, or ITIL certification.
• Experience in end-user services, ServiceNow, Power BI, observability, or digital-support transformation.
• Experience in leading projects in a helpdesk and/or contact center environment.
• Experience in a regulated financial-services environment and familiarity with SysTrack, ServiceNow Knowledge management, endpoint automation, RPA, Virtual Agent technologies, Conversational and Gen AI platforms
Compensation: We are offering between $90,000 – $110,000. Applications will be accepted until Oct 30, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
