Key Responsibilities
Cloud Operations & Infrastructure Support
Operate, maintain and support workloads and infrastructure running on across AWS, Azure and/or GCP, ensuring availability, performance and resilience targets are met.
Provision and manage cloud resources through Cloud Service Provider (CSP) accounts, using the platform’s automated account-vending and self-service capabilities.
Perform routine operational tasks: patching, backup and restore, capacity management, certificate and secrets rotation, and configuration management.
Support landing-zone and network configuration (segmentation, connectivity, DNS, load balancing) in line with platform standards.
Maintain operational runbooks, standard operating procedures and configuration documentation.
Monitoring, Incident & Problem Management
Implement and maintain monitoring, logging, alerting and observability across infrastructure and applications using cloud-native and platform tooling.
Respond to incidents and service requests within agreed SLAs; perform triage, diagnosis, escalation and resolution, including participation in an on-call roster.
Conduct root-cause analysis and drive problem management to prevent recurrence; contribute to post-incident reviews.
Support disaster-recovery planning, backup verification and recovery exercises (RPO/RTO objectives).
Automation & Infrastructure as Code
Build, maintain and version infrastructure using Infrastructure-as-Code (e.g. Terraform) and configuration-management tooling.
Develop automation scripts and pipelines to reduce manual effort, standardise deployments and improve consistency.
Support CI/CD pipelines and DevSecOps practices, integrating with tools such as SHIP-HATS where applicable.
Security, Compliance & Governance
Ensure all cloud activities comply with IM8, security policies and guardrails, including hardened baselines and CIS-aligned configurations.
Support Policy-as-Code controls for continuous security compliance, remediating drift and non-compliant resources.
Manage identity and access in line with least-privilege principles, using platform single-sign-on and approved access paths.
Support audit, vulnerability management and remediation activities, and maintain evidence for security reviews.
Cost Management & Optimisation
Monitor cloud consumption and support cost-optimisation initiatives (right-sizing, scheduling, reserved/committed-use planning, eliminating waste).
Provide usage and cost reporting and recommendations to agencies and stakeholders.
Collaboration & Stakeholder Engagement
Work with application teams, agency stakeholders, security teams and the cloud platform team to onboard, migrate and support workloads.
Provide technical guidance and knowledge transfer to agency users and junior engineers.
Contribute to service-improvement initiatives and operational maturity.
Required Qualifications & Experience
Typically, 3–6 years of hands-on experience in cloud engineering, cloud operations, infrastructure or DevOps (Consultant level
Demonstrable production experience operating workloads on at least one major cloud platform (AWS, Azure or GCP); multi-cloud exposure is an advantage.
Prior exposure to managed cloud landing-zone platforms is strongly preferred.
Technical Skills & Competencies
Cloud platforms: Compute, storage, networking, IAM, databases and serverless services on AWS, Azure and/or GCP.
Infrastructure as Code: Terraform (preferred); familiarity with CloudFormation, ARM/Bicep or Deployment Manager.
Automation & scripting: Python, Bash, PowerShell or equivalent.
Containers & orchestration: Docker and Kubernetes (EKS/AKS/GKE) is an advantage.
CI/CD & DevSecOps: Git-based pipelines, automated testing and deployment;
Monitoring & observability: CloudWatch, Azure Monitor, Cloud Operations Suite, or tools such as Prometheus, Grafana and the ELK stack.
Security & compliance: Cloud security baselines, IAM, encryption, network security, vulnerability management and Policy-as-Code concepts.
Networking: VPC/VNet design, subnets, routing, firewalls, VPN, DNS and load balancing.
Operations frameworks: ITIL-aligned incident, problem and change management; SRE practices.
Certifications (Preferred)
Associate- or Professional-level cloud certification, e.g. AWS Solutions Architect / SysOps Administrator, Microsoft Azure Administrator / Azure Solutions Architect, or Google Associate Cloud Engineer / Professional Cloud Architect.
HashiCorp Terraform Associate; Certified Kubernetes Administrator (CKA); or relevant security certifications are advantageous.
#LI-CTSAPAC
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
