Job Summary
As a Systems Engineer you will play a pivotal role in ensuring the seamless operation of our IT infrastructure. You will be responsible for providing top-notch service desk support and desktop support in a hybrid work model. Your expertise will contribute to optimizing system performance and enhancing user experience aligning with our companys mission to deliver exceptional IT solutions.
Responsibilities
- Provide comprehensive service desk support to address user inquiries and technical issues promptly and efficiently
- Troubleshoot and resolve desktop support challenges to ensure optimal system functionality and user satisfaction
- Collaborate with cross-functional teams to implement IT solutions that enhance operational efficiency
- Monitor system performance and proactively identify areas for improvement to maintain high standards of service delivery
- Develop and maintain documentation for system configurations and procedures to ensure consistency and reliability
- Assist in the deployment and configuration of software and hardware to support business operations
- Conduct regular system audits to ensure compliance with company policies and industry standards
- Implement security measures to protect sensitive data and maintain system integrity
- Provide training and guidance to users on best practices for utilizing IT resources effectively
- Participate in the evaluation and selection of new technologies to support evolving business needs
- Coordinate with vendors and external partners to resolve technical issues and optimize service delivery
- Ensure timely communication and updates to stakeholders regarding system changes and enhancements
- Contribute to the development of IT strategies that align with organizational goals and drive innovation. Qualifications
- Demonstrate proficiency in service desk operations and desktop support methodologies
- Possess strong analytical skills to diagnose and resolve technical issues effectively
- Exhibit excellent communication skills to interact with users and stakeholders professionally
- Have a solid understanding of IT infrastructure and system management principles
- Show expertise in remote support tools and techniques to assist users in a hybrid work environment
- Display familiarity with security protocols and data protection measures
- Demonstrate ability to work collaboratively with cross-functional teams to achieve common objectives.
Certifications Required
- CompTIA A+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
