Senior Account Manager - Communications, Media & Technology (CMT)
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is a member of the NASDAQ-100, ranked 217 on the Fortune 500, and is consistently listed among the most admired companies in the world.
What makes Cognizant a unique place to work? The combination of rapid growth and an international, innovative environment — creating many opportunities for people with an entrepreneurial spirit who want to make a difference in the world. Our delivery model is infused with a distinct culture of high customer happiness, consistently delivering positive relationships, cost reductions and business results.
The Opportunity
As a Senior Account Manager within our Communications, Media & Technology business, you will build strategic client relationships and drive profitable growth across some of the most critical transformation priorities in the sector. You will position Cognizant’s capabilities across OSS/BSS, infrastructure management, digital workplace, network services and AI-led operations, helping clients modernise core platforms, improve operational resilience, elevate service quality and unlock greater business value.
· Develop a strong understanding of client priorities, operating challenges and transformation agendas across the CMT sector, and translate these into strategic growth opportunities for Cognizant
· Build trusted relationships with senior stakeholders across business, IT, network, operations, engineering and customer service functions
· Originate and expand opportunities across OSS/BSS modernisation, infrastructure transformation, digital workplace, network operations, service assurance and AI in networks
· Lead the shaping of complex deals and transformation programmes in partnership with consulting, solution, delivery and commercial teams
· Create and execute account plans that improve operational resilience, customer experience, service quality, employee productivity and commercial performance
· Lead cross-functional pursuit teams for RFPs, strategic bids and large-scale transformation opportunities across telecom and broader CMT clients
The ideal candidate will bring strong domain understanding across one or more CMT segments, including telecom, broadband, media, entertainment or technology, with particular strength in OSS/BSS, infrastructure management, digital workplace and network transformation. You will have a strong track record of selling technology and consulting services in complex enterprise environments, supported by Cognizant’s consulting, solution and delivery teams to shape integrated, outcome-led engagements.
How we measure success
· Client impact through stronger business, operational and technology outcomes
· Revenue growth across OSS/BSS, infrastructure, workplace, network and AI-led services
· Quality and sustainability of revenue
· Pipeline development across transformation, managed services and AI opportunities
· Total Contract Value (TCV) and strategic account growth
Your background
· A strong commercial drive, combined with a clear commitment to delivering measurable client and business value
· Deep understanding of how technology and consulting services create business outcomes across OSS/BSS, infrastructure management, digital workplace and network transformation in the CMT sector
· Strong knowledge of infrastructure management, network domain, service operations and enterprise transformation, ideally within telecom or adjacent CMT environments
· Experience in one or more relevant areas such as OSS/BSS modernisation, service assurance, workplace transformation, cloud and infrastructure services, network operations, observability, automation or AI in networks
· Expert-level strength in either direct customer relationships across Belgium and the Netherlands at Director+ level, or deep commercial acumen in shaping output-based, outcome-based, capacity-based and AI-infused capacity deals
· Ability to describe, build and defend robust business cases for transformation programmes; experience using AI tools to accelerate business case development and commercial modelling is a strong advantage
· Strong executive presence, with the ability to engage senior client stakeholders and lead cross-functional internal teams
· Fluency in English and Dutch is nice to have, but not mandatory
· Prior experience in shaping or leading large deals is a plus
What You Can Expect
- A competitive salary based on your experience
- 25 days of paid holiday per year
- Access to Udemy and Cognizant Academy digital libraries for continuous learning
- An open, 'can do' team spirit that encourages you to make your ideas reality
- A technology-driven organisation with a tremendous technology backbone
- Long-term career opportunities and development
Diversity & Inclusion
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognise that our people are our most important asset, and we strive to create an environment where all associates feel comfortable to be themselves, feel accepted, and can thrive both personally and professionally.
We continue to drive D&I throughout our organisation to unlock the insights, imagination and innovation of our associates, and to reflect the diversity of our clients and communities. As a Dutch and European Top Employer, we drive employment recognition and engagement through employee-friendly policies and affinity groups including Women Empowered, Embrace LGBTQ+ and Race Equality Network.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
