Job Summary
We are seeking a proactive Systems Engineer with 1 to 2 years of experience to join our team in a hybrid work model. The ideal candidate will excel in incident management service desk operations and ServiceNow while demonstrating expertise in Windows networking and desktop support. Strong communication skills in English are essential.
Responsibilities
- Manage and resolve technical incidents efficiently to ensure minimal disruption to business operations.
- Provide timely and effective support for service desk operations addressing user queries and technical issues.
- Utilize ServiceNow to track manage and resolve incidents while maintaining accurate documentation.
- Troubleshoot and resolve Windows operating system-related issues to maintain system stability and performance.
- Monitor and maintain networking infrastructure to ensure seamless connectivity and optimal performance.
- Deliver remote desktop support to users ensuring quick resolution of technical challenges.
- Collaborate with cross-functional teams to identify and implement solutions for recurring technical issues.
- Conduct root cause analysis for incidents to prevent future occurrences and improve system reliability.
- Ensure compliance with company policies and procedures while handling sensitive technical data.
- Provide user training and guidance on system usage to enhance productivity and reduce technical dependencies.
- Participate in regular system audits and assessments to identify areas for improvement.
- Stay updated on industry trends and emerging technologies to enhance technical expertise.
- Contribute to the companys mission by ensuring robust IT support enabling seamless operations and user satisfaction.
Qualifications
- Demonstrate proficiency in incident management and service desk operations showcasing problem-solving skills.
- Exhibit hands-on experience with ServiceNow for tracking and resolving technical incidents.
- Possess strong knowledge of Windows operating systems and their troubleshooting techniques.
- Show expertise in networking concepts and infrastructure maintenance.
- Display capability in providing remote desktop support and resolving user issues effectively.
- Communicate fluently in English both written and spoken to interact with users and teams efficiently.
- Have a proactive approach to identifying and addressing recurring technical challenges.
- Showcase adaptability to hybrid work environments while maintaining productivity.
- Demonstrate a commitment to continuous learning and staying updated on technological advancements.
- Exhibit attention to detail and accuracy in maintaining documentation and system records.
- Collaborate effectively with team members to achieve shared goals and enhance system reliability.
- Uphold professionalism and confidentiality while handling sensitive technical information.
Certifications Required
ITIL Foundation Certification ServiceNow Certified System Administrator
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
