Role Overview
The purpose of this role is to ensure the effective management of inventory and supply chain operations to support end customer performance and satisfaction. By monitoring product levels, analyzing data, and collaborating with both clients and internal teams, the position safeguards seamless delivery, minimizes operational disruptions, and responds effectively to dynamic business needs.
Key Responsibilities
Monitor and manage inventory levels to ensure customers have sufficient product to meet their needs.
Improve Pre-Ship Service Levels by ensuring item availability without compromising inventory turns or capital utilization.
Communicate effectively and professionally with client managers and internal personnel to address supply chain issues, escalations, and urgent situations.
Analyze data and generate reports using Excel to track inventory, forecast demand, and identify trends.
Collaborate with internal teams to develop and implement strategies for optimizing supply chain processes across different workflows.
Demonstrate emotional intelligence and sound judgment when managing customer expectations, escalations, and crisis situations.
Troubleshoot and resolve supply chain disruptions through proactive problem-solving and crisis management to minimize impact on operations.
Adapt quickly to sudden changes in priorities, volume fluctuations, or process updates within the account.
Provide timely updates, leadership support, and clear communication to ensure seamless product delivery and inventory management.
Adhere to and support Quality Assurance (QA) controls, including secondary checks and process checklists for high‑risk scenarios.
Maintain flexibility and availability to support overtime or extended coverage when business needs require it.
Participate in root cause analysis (RCA) for recurring errors and contribute to continuous process improvement.
Maintain strict compliance with process maps, SOPs, and change updates to prevent process drift.
Support training, knowledge transfer, and cross‑functional alignment by providing feedback on process gaps or unclear instructions.
Requirements
High school graduate and/or currently enrolled in a university program, preferably in Supply Chain Management, Business Administration, or a related field.
Strong English proficiency (minimum B2+), with the ability to communicate clearly, effectively, and professionally in both written and verbal formats as required.
Intermediate proficiency in Microsoft Excel.
Proficiency in Microsoft Office Suite.
Familiarity with data analytics tools such as Power BI and Tableau is a plus.
Ability to work effectively in a hybrid work environment and across multiple processes within the account, including attending the office once per week, with this on-site day subject to change based on client, account
Prior experience in inventory management, including tracking, analysis, and control of stock levels, is highly preferred.
Skills
Strong attention to detail with a high level of accuracy, high attention to documentation accuracy, and system traceability.
Demonstrated critical thinking, decision-making, and problem-solving abilities.
Emotional intelligence with the ability to manage pressure, conflicts, and customer expectations professionally.
Crisis management skills with a proactive and solutions-oriented mindset.
Leadership skills, including ownership, accountability, and the ability to guide stakeholders through challenges.
High adaptability to sudden changes, shifting priorities, and evolving business processes. Strong collaboration skills to work effectively with planners, QA, SMEs, and leadership.
Strong flexibility, with availability to work overtime as required, and the ability to adapt to different operational workflows based on the needs of the client, account, and team.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
