Project Manager, Bangalore, Karnataka, India

Project Manager

00068614251

Date published Jun 17 2026

Location Bangalore / India

Job category Technology & Engineering

Work model Work from Office

Job Summary

We are seeking a dynamic Project Manager with 5 to 8 years of experience to oversee delivery management and stakeholder coordination for omnichannel customer service projects. The ideal candidate will drive project success by ensuring timely delivery managing resources effectively and aligning outcomes with business objectives.

Responsibilities

Manage end-to-end project lifecycle ensuring timely delivery and adherence to project scope and objectives.

Coordinate with stakeholders to gather requirements address concerns and maintain alignment throughout the project.

Oversee delivery management processes to ensure high-quality outcomes that meet customer expectations.

Implement omnichannel customer service strategies to enhance user experience and operational efficiency.

Monitor project progress identify risks and develop mitigation strategies to ensure smooth execution.

Collaborate with cross-functional teams to ensure seamless integration of project deliverables.

Provide regular updates and reports to stakeholders highlighting progress challenges and solutions.

Optimize resource allocation to maximize productivity and minimize project delays.

Ensure compliance with organizational policies and standards throughout the project lifecycle.

Drive continuous improvement initiatives to enhance project management processes and methodologies.

Utilize expertise in Authorize Cust Bill InvoiceAdj to streamline billing and invoicing processes.

Facilitate effective communication among team members to foster collaboration and resolve conflicts.

Leverage technical skills in stakeholder management and delivery management to achieve project goals.

Qualifications

Possess strong expertise in Project Stakeholder Management to ensure alignment and satisfaction among all parties.

Demonstrate proficiency in Delivery Management to oversee project execution and achieve desired outcomes.

Have hands-on experience in implementing Omnichannel Customer Service solutions to improve customer engagement.

Knowledge of Authorize Cust Bill InvoiceAdj domain is highly desirable for streamlining financial processes.

Exhibit excellent communication and interpersonal skills to collaborate effectively with diverse teams.

Showcase problem-solving abilities to address challenges and implement practical solutions.

Hold a proven track record of managing projects within rotational shift environments.

Display adaptability to work in a dynamic office setting with changing priorities.

Bring strong organizational skills to manage multiple tasks and deadlines efficiently.

Demonstrate attention to detail to ensure accuracy and quality in project deliverables.

Possess a proactive mindset to anticipate issues and take corrective actions promptly.

Exhibit a commitment to driving impactful results that align with the companys vision and societal benefits.

Certifications Required

PMP Certification or equivalent in Project Management is mandatory. ITIL Certification is desirable.

What we offer

The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
Flexible health and financial benefits to support you and your eligible dependents—from day one.
True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.