Role Overview
We are seeking a highly experienced Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments.The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.
Key Responsibilities
•Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
•Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
•Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
•Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
•Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
•Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
•Lead E2E solution design and blueprinting aligned with Forum standards such as eTOM, ODA, and Open APIs.
•Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
•Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
•Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.
Mandatory Skills & Expertise
Domain Expertise
•Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
•Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
•Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.
Billing & Transaction Processing Expertise
•Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
•Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
•Experience with billing platforms such as BSCS or similar enterprise billing solutions.
Legacy Modernization
•Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
•Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
•Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.
Architecture & Integration
•Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
•Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
•Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.
Experience & Qualifications
•15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
•Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
•Proven track record in large-scale telecom transformation and modernization programs.
•Experience working with cross-functional business, operations, and technology stakeholders.
•Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.
Key Competencies
•Strong architecture governance and stakeholder management skills.
•Ability to drive complex telecom modernization programs with business and technical alignment.
•Excellent analytical, problem-solving, and communication skills.
•Focus on building scalable, resilient, and future-ready BSS solutions.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
