Role Overview
We are seeking a highly experienced Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments.The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.
Key Responsibilities
•Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
•Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
•Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
•Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
•Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
•Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
•Lead E2E solution design and blueprinting aligned with Forum standards such as eTOM, ODA, and Open APIs.
•Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
•Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
•Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.
Mandatory Skills & Expertise
Domain Expertise
•Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
•Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
•Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.
Billing & Transaction Processing Expertise
•Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
•Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
•Experience with billing platforms such as BSCS or similar enterprise billing solutions.
Legacy Modernization
•Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
•Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
•Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.
Architecture & Integration
•Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
•Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
•Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.
Experience & Qualifications
•15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
•Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
•Proven track record in large-scale telecom transformation and modernization programs.
•Experience working with cross-functional business, operations, and technology stakeholders.
•Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.
Key Competencies
•Strong architecture governance and stakeholder management skills.
•Ability to drive complex telecom modernization programs with business and technical alignment.
•Excellent analytical, problem-solving, and communication skills.
•Focus on building scalable, resilient, and future-ready BSS solutions.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
