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Technical Lead

00068675631



Job Summary

This hybrid role seeks a Technical Lead with 3 to 7 years of experience in Service Desk Service Now and Service Desk App Support. The candidate will provide technical expertise streamline IT business support processes and ensure seamless service delivery while leveraging French language skills.


Responsibilities

  • Lead the resolution of complex technical issues related to Service Desk and Service Now applications to ensure uninterrupted business operations.
  • Oversee the implementation and optimization of Service Desk App Support tools to enhance user experience and operational efficiency.
  • Provide expert guidance to team members on best practices for Service Desk operations and Service Now configurations.
  • Collaborate with cross-functional teams to identify and address IT business support needs ensuring alignment with organizational goals.
  • Monitor system performance and proactively address potential issues to maintain high service availability and reliability.
  • Develop and maintain documentation for Service Desk processes Service Now workflows and App Support guidelines to ensure knowledge continuity.
  • Conduct regular training sessions for team members to enhance their technical skills and understanding of Service Desk tools.
  • Analyze user feedback and system data to identify areas for improvement and implement solutions to optimize service delivery.
  • Coordinate with stakeholders to gather requirements and design solutions that meet business needs while adhering to technical standards.
  • Ensure compliance with organizational policies and industry regulations in all Service Desk and Service Now operations.
  • Provide timely and accurate updates to management on project progress system performance and team activities.
  • Utilize French language skills to communicate effectively with stakeholders and users ensuring clarity and understanding in all interactions.
  • Drive innovation by exploring new technologies and methodologies to enhance Service Desk and IT business support capabilities.

    • Qualifications

  • Possess strong expertise in Service Desk operations Service Now platform and Service Desk App Support tools.
  • Demonstrate proficiency in IT business support processes and the ability to align technical solutions with organizational objectives.
  • Exhibit excellent communication skills in French including reading writing and speaking to facilitate effective collaboration.
  • Showcase problem-solving abilities and a proactive approach to identifying and addressing technical challenges.
  • Have a solid understanding of hybrid work models and the ability to adapt to dynamic work environments.
  • Display a commitment to continuous learning and staying updated on industry trends and advancements.

    • Certifications Required

    ITIL Foundation Certification Service Now Certified System Administrator

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Your path to Cognizant

    Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

    Your Application Midnight Blue RGB

    Step 1: Application

    Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

    Phone Call Midnight Blue RGB

    Step 2: Recruiter call

    If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

    Step 3: Interview(s)

    If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

    Step 4: Final decision

    Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

    Benefits that help you thrive and grow

    Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    Financial wellbeing

    We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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    Physical and mental wellbeing

    Physical and mental wellbeing

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

    Your Career, Your Way
    Your career, your way

    Your career, your way

    With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

    Professionals
    Real-world impact

    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    02.2026 Superlearner Debashish
    "Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
    Debashish Mishra SAP MM Developer
    Laura Reynaud
    "Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
    Laura Reynaud Lead Counsel
    Lucas Hoffman
    “I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
    Lucas Hoffman Consultant
    Sujatha’S Journey Main
    “When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
    Sujatha Gopalakrishnan Portfolio Delivery Lead
    Paulo Miguel Epili Main
    "Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
    Paulo Miguel Epili Sr. Process Executive

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