We are looking for a compassionate, detail-oriented, bilingual Spanish professional who thrives in a fast-paced, collaborative environment. As a Patient Advocate, you will support uninsured patients by connecting them with government or community programs that can help cover their medical expenses. It is equal parts customer-facing, administrative, and process-driven, requiring effective communication and collaboration with hospitals and government agencies. The ideal candidate needs to be comfortable working onsite in a hospital and handling sensitive documentation.
In this role, you will:
•Accurately document and maintain all patient information in required systems.
•Complete, submit, and track applications through final approval.
•Deliver exceptional customer service to patients, families, and hospital partners.
•Build strong working relationships with hospital staff and external stakeholders.
•Manage inbound and outbound calls and manage enrollment-related paperwork.
•Organize and maintain patient account work queues.
•Assist patients in gathering and submitting required documents.
•Review patient data for accuracy and eligibility requirements.
•Maintain strict compliance with HIPAA, EMTALA, and confidentiality standards.
•Work effectively with diverse populations while demonstrating effective communication, organization, and time management skills.
•Travel locally between hospital locations as needed.
•Perform other related duties as assigned.
Location: Chicago, IL - working onsite; shift hours Monday-Friday 8am-4:30pm with occasional weekend coverage.
What you must have to be considered:
•1+ year of work experience in healthcare, medical insurance, hospital, or clinic.
•High School or GED required.
•Bilingual Spanish
•Ability to adapt to new tools, workflows, and updates to government programs.
•Strong administrative and customer service background.
•Demonstrates strong self-motivation and the ability to independently with minimum supervision.
•Excellent verbal and written communication skills.
•Comfortable navigating hospital environments and patient rooms.
•Strong multitasking and time management abilities.
•Experience working with state and federal government programs.
•Proficiency with Microsoft Office applications (Word, Excel pivot tables, Project, and Power).
This will help you stand out:
•Associates degree or equivalent from a two-year college.
•Prior experience in a hospital or healthcare setting.
•Familiarity with medical terminology and healthcare processes.
•Comfortable working in a fast-paced, diverse environment.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. If you have transferable skills, a passion for problem-solving, and a drive to improve processes, we would love to hear from you.
Cognizant will only consider applicants for this position who are legally authorized in the United States without requiring company sponsorship now or at any time in the future.
Salary and Other Compensation
The hourly rate for this position is between $20.00 - $22.00 per hour, depending on experience and other qualifications of the successful candidate.
The position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
