Job Summary
This role focuses on policy servicing within the Property & Casualty Insurance domain requiring proficiency in MS Office tools. The candidate will handle night shifts in a work-from-office model ensuring efficient policy management and client satisfaction.
Responsibilities
- Process and manage policy servicing tasks with accuracy and efficiency ensuring compliance with company standards and regulatory requirements.
- Utilize MS Office tools to create update and maintain policy-related documentation and reports.
- Collaborate with internal teams to address policy-related inquiries and resolve discrepancies in a timely manner.
- Provide exceptional support to clients by addressing their policy servicing needs and ensuring their satisfaction.
- Analyze policy data to identify trends and opportunities for process improvement.
- Maintain up-to-date knowledge of Property & Casualty Insurance policies and procedures to ensure accurate servicing.
- Ensure all policy servicing activities are completed within designated timelines to meet client expectations.
- Communicate effectively with stakeholders to provide updates and clarify policy-related information.
- Monitor and track policy servicing metrics to ensure adherence to performance standards.
- Support the team in implementing new processes or tools to enhance policy servicing efficiency.
- Participate in training sessions to continuously improve technical and domain knowledge.
- Contribute to the overall success of the team by sharing insights and best practices for policy servicing.
- Uphold the companys commitment to delivering high-quality services that positively impact clients and society. Qualifications
- Demonstrate proficiency in MS Office tools including Excel Word and PowerPoint to perform policy servicing tasks effectively.
- Possess strong analytical skills to interpret policy data and identify areas for improvement.
- Exhibit excellent communication skills to interact with clients and internal teams professionally.
- Show familiarity with Property & Casualty Insurance domain concepts as a nice-to-have skill to enhance understanding of policy servicing processes.
- Display attention to detail to ensure accuracy in policy documentation and servicing activities.
- Have a proactive approach to problem-solving and the ability to work independently during night shifts.
Certifications Required
Microsoft Office Specialist Certification Property & Casualty Insurance Certification (preferred)
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
