Senior Consulting Manager – Salesforce & Process Optimization
Description - External
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology-led advisory capabilities, we deliver innovative solutions for Fortune 500 clients. And now, we’re looking for our next colleague to help shape the future of consulting. Could it be you?
About the Role
The Senior Consultant Manager – Salesforce & Process Optimization will lead end‑to‑end Salesforce‑enabled transformation initiatives, partnering with business and IT stakeholders to design scalable solutions, optimize operational workflows, and drive measurable business outcomes. This role blends deep Salesforce expertise with strong process‑consulting capabilities to modernize enterprise operations and elevate customer, patient, and employee experiences.
In this role you will:
- Lead Salesforce transformation engagements, including discovery, solution design, and delivery across multi-cloud environments
- Assess current-state processes, identify inefficiencies, and design future-state workflows using Lean and automation frameworks
- Collaborate with cross-functional teams (Sales, Service, Operations, IT, Compliance) to drive alignment and scalable adoption
- Translate business requirements into technical solutions, including user stories, process maps, and solution architecture
- Facilitate workshops, executive briefings, and stakeholder alignment sessions
Work Model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered:
- 10+ years of hands-on Salesforce experience (configuration, solution design, multi-cloud delivery)
- Strong process consulting expertise, including workflow analysis and operational redesign
- Proven experience leading discovery sessions and facilitating stakeholder workshops
- Experience with Salesforce Clouds (Sales, Service, Experience, or Revenue Cloud)
- Strong communication and executive-level presentation skills
These will help you stand out:
- Salesforce certifications (Administrator, Advanced Administrator, or Consultant-level)
- Experience in healthcare, technology, or other regulated industries
- Familiarity with Lean, Six Sigma, or other process optimization methodologies
- Experience in change management, user adoption, or operating model design
Salary and other Compensation:
The annual salary for this position is between $98,853 - $158,500 depending on experience and other qualifications of the successful candidate.
Eligible for Cognizant’s discretionary annual incentive program, subject to applicable plan terms.
Benefits
Medical, dental, vision, and life insurance.
401(k) plan with company contributions.
Employee Stock Purchase Plan.
Employee Assistance Program.
15 Paid holidays plus PTO.
Paid parental leave and fertility assistance.
Learning and development programs and certifications.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
