Senior Azure Technical Account Manager – Managed Services / Incident Leadership
- Managed Services | Customer-Facing | Incident Leadership
- 10-12 years of relevant experience
- Strong experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.
Location: Candidates will need to be based in Nashville, TN, or willing to travel to Nashville TN as and when required for meetings – up to 2-3 days a week/twice a month. Remote work is NOT an option.
** IMPORTANT NOTE ** This role is not able to offer visa transfer or sponsorship, now or in the future.
Applications will be accepted until Jun 15, 2026
About the Role: Cognizant is seeking an experienced Senior Azure Technical Account Manager (TAM) to support our Managed Services engagements. In this customer-facing role, you will serve as a trusted advisor and technical leader, helping enterprise clients effectively manage and optimize their Azure IaaS and PaaS environments within a 24×7 delivery model.
The TAM acts as the primary technical point of contact, driving service performance, operational stability, and continual improvement. You will work closely with customer stakeholders, Service Delivery Managers, engineering teams, and platform SMEs to ensure consistent, high-quality service delivery.
This role requires a confident, outcome-driven leader who can take ownership in high-visibility situations — including technical reviews, executive engagements, and major incident bridges. Success in this role demands strong customer presence, the ability to influence decisions, and a proactive approach to identifying risks and improvement opportunities.
Required Qualifications
- 10-12 years of relevant experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.
- Demonstrated experience leading or driving technical discussions in customer facing forums, including major incident bridges.
- Proven ability to communicate clearly and confidently with:
Client technical teams
IT leadership and senior stakeholders
Internal delivery and engineering teams - Prior experience in a Technical Account Manager, Technical Service Lead, or senior customer facing technical role.
- Solid understanding of service management, escalation governance, and SLA driven delivery models.
- Strong experience in Kubernetes and Linux environments
- Experience with virtual servers, networking (subnetting, routing, firewalls), and cloud platforms (Azure preferred).
- Excellent communication skills and client-facing experience.
- Experience leading cross-functional teams to resolve customer needs or projects.
Key Responsibilities
Technical Account Management & Governance
Act as client’s primary technical point of contact for Azure managed services and on going technical engagement.
Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.
Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:
Azure platform health and performance
Service trends, risks, and opportunities
Technical recommendations and cost optimization insights
Azure Platform Oversight & Optimization
Provide technical oversight of Azure platform monitoring, including:
Azure Monitor
Log Analytics
Application Insights
Custom monitoring solutions aligned to customer requirements
Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.
Configuration & Technical Advisory (IaaS / PaaS)
Oversee and guide configuration and modification of Azure resources, including:
Diagnostic and logging configurations
Azure Security Center policy changes
Azure DNS changes
IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets
Ensure technical activities align with approved governance, security standards, and managed services best practices.
Major Incident Management & Technical Bridge Leadership
Serve as a visible and vocal technical leader during Major Incidents (P1/P2).
Actively participate in and help drive technical bridge calls, including:
Framing technical hypotheses and resolution paths
Coordinating with engineering and platform SMEs
Maintaining structured, outcome focused technical discussions
Ensure clear communication, ownership, and follow through during incidents through to resolution.
Lead or support the creation of post incident reviews, including root cause analysis and preventive recommendations.
Customer Presence & Stakeholder Engagement
Demonstrate strong customer facing rigor, credibility, and executive presence in all client interactions.
Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.
Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.
Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.
Certifications Required
AZ-104, AZ-304 certification desirable
ITIL knowledge and/or certification desirable
Degree or equivalent relevant experience required; experience will be evaluated based on core competencies
Salary and Other Compensation: The annual salary for the position is between $110,000/year - $130,000/year and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
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Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.