Senior Azure Technical Account Manager – Managed Services / Incident Leadership
- Managed Services | Customer-Facing | Incident Leadership
- 10-12 years of relevant experience
- Strong experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.
Location: Candidates will need to be based in Nashville, TN, or willing to travel to Nashville TN as and when required for meetings – up to 2-3 days a week/twice a month. Remote work is NOT an option.
** IMPORTANT NOTE ** This role is not able to offer visa transfer or sponsorship, now or in the future.
Applications will be accepted until Jun 15, 2026
About the Role: Cognizant is seeking an experienced Senior Azure Technical Account Manager (TAM) to support our Managed Services engagements. In this customer-facing role, you will serve as a trusted advisor and technical leader, helping enterprise clients effectively manage and optimize their Azure IaaS and PaaS environments within a 24×7 delivery model.
The TAM acts as the primary technical point of contact, driving service performance, operational stability, and continual improvement. You will work closely with customer stakeholders, Service Delivery Managers, engineering teams, and platform SMEs to ensure consistent, high-quality service delivery.
This role requires a confident, outcome-driven leader who can take ownership in high-visibility situations — including technical reviews, executive engagements, and major incident bridges. Success in this role demands strong customer presence, the ability to influence decisions, and a proactive approach to identifying risks and improvement opportunities.
Required Qualifications
- 10-12 years of relevant experience supporting Azure cloud environments (IaaS and PaaS) within a 24*7 Managed Services or MSP delivery model.
- Demonstrated experience leading or driving technical discussions in customer facing forums, including major incident bridges.
- Proven ability to communicate clearly and confidently with:
Client technical teams
IT leadership and senior stakeholders
Internal delivery and engineering teams - Prior experience in a Technical Account Manager, Technical Service Lead, or senior customer facing technical role.
- Solid understanding of service management, escalation governance, and SLA driven delivery models.
- Strong experience in Kubernetes and Linux environments
- Experience with virtual servers, networking (subnetting, routing, firewalls), and cloud platforms (Azure preferred).
- Excellent communication skills and client-facing experience.
- Experience leading cross-functional teams to resolve customer needs or projects.
Key Responsibilities
Technical Account Management & Governance
Act as client’s primary technical point of contact for Azure managed services and on going technical engagement.
Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.
Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:
Azure platform health and performance
Service trends, risks, and opportunities
Technical recommendations and cost optimization insights
Azure Platform Oversight & Optimization
Provide technical oversight of Azure platform monitoring, including:
Azure Monitor
Log Analytics
Application Insights
Custom monitoring solutions aligned to customer requirements
Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.
Configuration & Technical Advisory (IaaS / PaaS)
Oversee and guide configuration and modification of Azure resources, including:
Diagnostic and logging configurations
Azure Security Center policy changes
Azure DNS changes
IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets
Ensure technical activities align with approved governance, security standards, and managed services best practices.
Major Incident Management & Technical Bridge Leadership
Serve as a visible and vocal technical leader during Major Incidents (P1/P2).
Actively participate in and help drive technical bridge calls, including:
Framing technical hypotheses and resolution paths
Coordinating with engineering and platform SMEs
Maintaining structured, outcome focused technical discussions
Ensure clear communication, ownership, and follow through during incidents through to resolution.
Lead or support the creation of post incident reviews, including root cause analysis and preventive recommendations.
Customer Presence & Stakeholder Engagement
Demonstrate strong customer facing rigor, credibility, and executive presence in all client interactions.
Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.
Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.
Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.
Certifications Required
AZ-104, AZ-304 certification desirable
ITIL knowledge and/or certification desirable
Degree or equivalent relevant experience required; experience will be evaluated based on core competencies
Salary and Other Compensation: The annual salary for the position is between $110,000/year - $130,000/year and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
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Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
