We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Business Analyst
Job Summary
Serve as a senior business analyst for Dynamics 365 Sales and Service projects translating complex business needs into scalable configuration solutions that enhance customer engagement sales productivity and service quality. Collaborate with global stakeholders in a hybrid work model to deliver optimized business processes for enterprise clients in the cards and payments domain.
Responsibilities
Must Have Skills
1 CRM Configuration and Customization
2 Integration
3 Handson coding JS HTML C Plugins etc
4 Customer Service Workspace
5 MSD Security
6 Case creation via Omnichannel
7 Power Automate Flows
Nice to Have
1 Mailbox Synchronization Email to Case
2 Azure
3 Custom Pages PCF Canvas App
· Analyze complex business processes across sales and service functions to identify opportunities for optimization using Dynamics 365 Service and Dynamics 365 Sales solutions that drive measurable business value and operational excellence.
· Elicit document and validate detailed business requirements by conducting workshops interviews and process walkthroughs with global stakeholders in hybrid work settings to ensure alignment with organizational objectives.
· Configure Dynamics 365 Service entities forms views and business rules to support robust case management service level tracking and omnichannel interactions while maintaining consistency with enterprise standards.
· Configure Dynamics 365 Sales components including lead management opportunity tracking product catalog and forecasting features to support predictable revenue pipelines and improved sales performance.
· Design and refine business process flows workflows and automation logic within Dynamics 365 configuration to streamline user tasks reduce manual work and improve data quality across sales and service teams.
· Collaborate with architects and technical teams to translate business requirements into functional specifications and integration needs that align with enterprise platforms used in cards and payments processing.
· Prepare comprehensive user stories use cases and acceptance criteria that clearly describe expected Dynamics 365 behavior and facilitate effective collaboration with quality assurance and development teams.
· Coordinate and execute system testing and user acceptance testing for configured Dynamics 365 features documenting defects and ensuring timely resolution to support stable and reliable releases.
· Develop clear and practical end user documentation process guides and configuration reference materials that enable effective onboarding and consistent use of Dynamics 365 capabilities.
· Facilitate training sessions and hands on demonstrations for sales and service professionals to improve adoption of Dynamics 365 features and support continuous improvement of customer interactions.
· Monitor post deployment performance metrics and user feedback to identify enhancement opportunities in Dynamics 365 configurations and recommend data driven improvements for ongoing releases.
· Partner with domain experts in cards and payments to ensure that Dynamics 365 processes reflect regulatory expectations risk controls and industry best practices without compromising user experience.
· Support planning and estimation for enhancements and change requests by providing effort assessments and impact analysis based on deep understanding of existing Dynamics 365 configurations.
· Coordinate effectively in a hybrid work model by using collaboration tools and structured communication routines to keep stakeholders informed across locations and time zones.
· Maintain compliance with organizational governance practices by documenting configuration changes securing approvals and ensuring traceability across environments for audit readiness.
Qualifications
· Demonstrate strong proficiency in Dynamics 365 Service configuration including entities forms business rules queues and service level tracking with a track record of successful project delivery.
· Demonstrate hands on expertise in Dynamics 365 Sales configuration covering lead and opportunity management product and price configuration and forecasting capabilities to support sales transformation initiatives.
· Apply solid understanding of Dynamics 365 customization concepts such as security roles views dashboards and business process flows to support scalable and maintainable solutions.
· Bring practical experience in business analysis techniques including requirements elicitation process mapping gap analysis and documentation for enterprise scale initiatives.
· Bring relevant exposure to cards and payments processes such as customer onboarding transaction handling and dispute management and apply this knowledge when shaping Dynamics 365 solutions.
· Communicate effectively with technical and nontechnical stakeholders using clear written and verbal communication skills suited for global enterprise environments.
· Utilize analytical and problem solving abilities to interpret data assess impacts and recommend pragmatic Dynamics 365 enhancements that align with organizational strategy.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
