We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Business Analyst
Job Summary
Serve as a senior business analyst for Dynamics 365 Sales and Service projects translating complex business needs into scalable configuration solutions that enhance customer engagement sales productivity and service quality. Collaborate with global stakeholders in a hybrid work model to deliver optimized business processes for enterprise clients in the cards and payments domain.
Responsibilities
Must Have Skills
1 CRM Configuration and Customization
2 Integration
3 Handson coding JS HTML C Plugins etc
4 Customer Service Workspace
5 MSD Security
6 Case creation via Omnichannel
7 Power Automate Flows
Nice to Have
1 Mailbox Synchronization Email to Case
2 Azure
3 Custom Pages PCF Canvas App
· Analyze complex business processes across sales and service functions to identify opportunities for optimization using Dynamics 365 Service and Dynamics 365 Sales solutions that drive measurable business value and operational excellence.
· Elicit document and validate detailed business requirements by conducting workshops interviews and process walkthroughs with global stakeholders in hybrid work settings to ensure alignment with organizational objectives.
· Configure Dynamics 365 Service entities forms views and business rules to support robust case management service level tracking and omnichannel interactions while maintaining consistency with enterprise standards.
· Configure Dynamics 365 Sales components including lead management opportunity tracking product catalog and forecasting features to support predictable revenue pipelines and improved sales performance.
· Design and refine business process flows workflows and automation logic within Dynamics 365 configuration to streamline user tasks reduce manual work and improve data quality across sales and service teams.
· Collaborate with architects and technical teams to translate business requirements into functional specifications and integration needs that align with enterprise platforms used in cards and payments processing.
· Prepare comprehensive user stories use cases and acceptance criteria that clearly describe expected Dynamics 365 behavior and facilitate effective collaboration with quality assurance and development teams.
· Coordinate and execute system testing and user acceptance testing for configured Dynamics 365 features documenting defects and ensuring timely resolution to support stable and reliable releases.
· Develop clear and practical end user documentation process guides and configuration reference materials that enable effective onboarding and consistent use of Dynamics 365 capabilities.
· Facilitate training sessions and hands on demonstrations for sales and service professionals to improve adoption of Dynamics 365 features and support continuous improvement of customer interactions.
· Monitor post deployment performance metrics and user feedback to identify enhancement opportunities in Dynamics 365 configurations and recommend data driven improvements for ongoing releases.
· Partner with domain experts in cards and payments to ensure that Dynamics 365 processes reflect regulatory expectations risk controls and industry best practices without compromising user experience.
· Support planning and estimation for enhancements and change requests by providing effort assessments and impact analysis based on deep understanding of existing Dynamics 365 configurations.
· Coordinate effectively in a hybrid work model by using collaboration tools and structured communication routines to keep stakeholders informed across locations and time zones.
· Maintain compliance with organizational governance practices by documenting configuration changes securing approvals and ensuring traceability across environments for audit readiness.
Qualifications
· Demonstrate strong proficiency in Dynamics 365 Service configuration including entities forms business rules queues and service level tracking with a track record of successful project delivery.
· Demonstrate hands on expertise in Dynamics 365 Sales configuration covering lead and opportunity management product and price configuration and forecasting capabilities to support sales transformation initiatives.
· Apply solid understanding of Dynamics 365 customization concepts such as security roles views dashboards and business process flows to support scalable and maintainable solutions.
· Bring practical experience in business analysis techniques including requirements elicitation process mapping gap analysis and documentation for enterprise scale initiatives.
· Bring relevant exposure to cards and payments processes such as customer onboarding transaction handling and dispute management and apply this knowledge when shaping Dynamics 365 solutions.
· Communicate effectively with technical and nontechnical stakeholders using clear written and verbal communication skills suited for global enterprise environments.
· Utilize analytical and problem solving abilities to interpret data assess impacts and recommend pragmatic Dynamics 365 enhancements that align with organizational strategy.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Over ons
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbaar rendement en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op www.cognizant.com of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
