Job Summary
Serve as a functional lead for SAP solutions in a hybrid work model focusing on waste management customer care services service contracts work management energy data management device management and billing while applying generative AI techniques to streamline business processes and provide data driven insights for utilities and related industries.
Responsibilities
- Lead end to end functional design of SAP waste management processes to ensure compliant and efficient handling of complex customer and asset scenarios in utilities and similar industries.
- Coordinate configuration of SAP customer care services to optimize customer interaction flows billing inquiries and service requests while improving overall satisfaction scores.
- Drive definition and maintenance of SAP service contracts ensuring accurate terms pricing and lifecycle management that support predictable revenue recognition and regulatory alignment.
- Oversee design of SAP work management processes to enable efficient scheduling execution and closure of field work orders with a strong focus on safety quality and cost control.
- Manage functional setup of SAP energy data management to support accurate metering interval data processing and energy settlement activities that enable reliable billing outcomes.
- Guide configuration of SAP device management to handle full lifecycle tracking of meters and field devices including installation replacement inspection and decommissioning events.
- Direct integration of SAP billing components with upstream metering and contract data so that invoices are timely accurate and aligned with complex rate structures in utilities or oil and gas contexts.
- Apply generative AI capabilities to automate documentation test case generation and knowledge retrieval thereby reducing manual effort and accelerating solution delivery for project stakeholders.
- Collaborate closely with business users to gather detailed requirements conduct fit gap analysis and translate operational needs into SAP functional specifications that are practical and scalable.
- Support system testing activities by preparing test scenarios validating results and coordinating defect resolution to secure a stable and reliable production environment.
- Provide expert guidance during cutover and post go live periods by monitoring critical transactions addressing incidents and recommending continuous improvements based on system usage trends.
- Document functional designs configuration decisions and business process flows in a clear and reusable manner to support future enhancements audits and onboarding of new team members.
- Mentor team members on SAP functional capabilities and industry good practices so that the overall team can deliver consistent high quality solutions to business partners.
Qualifications
- Demonstrate four to eight years of hands on functional experience across SAP waste management customer care services service contracts work management energy data management device management and billing modules in enterprise environments.
- Possess strong practical exposure to utilities or oil and gas processes including meter to cash asset intensive operations and regulatory reporting so that SAP designs reflect real world operational needs.
- Show ability to use generative AI tools to summarize functional requirements generate test ideas and support user enablement while maintaining responsible and ethical use of data.
- Exhibit solid understanding of integration points between SAP modules and surrounding applications which enables smooth data flow and minimizes reconciliation efforts.
- Display effective communication and stakeholder management skills that support clear requirement discussions hybrid model workshops and timely issue resolution with diverse business groups.
- Bring proven experience working in day shift hybrid delivery models using collaborative tools to coordinate tasks with onsite and remote colleagues without the need for frequent travel.
Certifications Required
Preferred certifications include SAP utilities associate certification and any recognized generative AI or machine learning certification from a reputed provider
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
