Cognizant is looking for a highly accomplished Enterprise Tools Presales Solutions Architect with deep expertise in Observability, AIOps, SRE-aligned operating models, ITSM/ITOM, automation, and hybrid cloud ecosystems. The role requires strong architectural acumen and the ability to engage customers, shape complex solution strategies, and articulate business value across enterprise pursuits. You will lead solution design, differentiation, and technical defence for large-scale transformation deals. This position plays a critical role in driving digital operations modernisation through enterprise platforms and innovative architectures.
Responsibilities:
• Lead advanced discovery sessions to assess client operational ecosystems, tooling landscapes, service management maturity, and infrastructure/cloud topology
• Identify architectural gaps, consolidation opportunities, and modernisation initiatives across observability, ITSM/ITOM, AIOps, and automation domains
• Develop end-to-end architectures, blueprints, and conceptual models covering full-stack observability, AIOps, SRE workflows, CMDB-led topology, and federated monitoring
• Architect integration strategies using APIs, webhooks, event-driven frameworks, and enterprise data exchange models
• Design interoperability across IT operations, SIAM, DevOps, CloudOps, and digital experience monitoring ecosystems
• Own technical solutioning in RFP/RFI cycles including architecture, implementation roadmap, KPIs/SLOs, ROI/TCO, and value articulation
• Collaborate with sales, bid, and pursuit teams to build differentiated solution strategies and compelling value propositions
• Lead executive presentations, solution walkthroughs, and architecture defence sessions with CXO and enterprise stakeholders
• Define commercial constructs including BoM/BoQ, licensing strategies, and consumption models
• Develop SIAM operating models, governance structures, and process flows across Incident, Problem, Change, Event, and Request Management
• Conduct maturity assessments using operational metrics, CMDB health, process KPIs, and tool utilisation insights
• Recommend transformation roadmaps spanning observability, automation, AIOps, and SRE-led operations
• Create frameworks for reliability engineering, service availability governance, and proactive operations management
• Architect GenAI-driven operational use cases such as intelligent observability, auto-summarisation, and AI-assisted troubleshooting
• Partner with engineering, product, and delivery teams to validate solutions and ensure implementation feasibility
• Contribute to thought leadership via whitepapers, frameworks, and competitive analysis while tracking emerging technologies such as OpenTelemetry, platform engineering, and LLM-driven IT operations
Required Skills/Qualifications:
• 10–12 years of experience in IT infrastructure, cloud/hybrid operations, enterprise architecture, or tools architecture roles
• Proven expertise in presales, solution architecture, and technical solution defence for large enterprise deals
• Strong understanding of observability platforms such as Dynatrace, Datadog, AppDynamics, OpsRamp, LogicMonitor, Splunk, New Relic (architectural/conceptual level)
• Deep knowledge of AIOps including event correlation, anomaly detection, noise reduction, and ML-driven operations
• Expertise in ITSM/ITOM platforms, particularly ServiceNow CMDB architecture, discovery patterns, event management, and integration frameworks
• Strong understanding of cloud-native architectures, telemetry pipelines, distributed tracing, OpenTelemetry, and Kubernetes observability
• Ability to articulate architectural trade-offs, value propositions, and platform rationalisation strategies
• Strong stakeholder engagement skills with the ability to influence CIOs, CTOs, and enterprise architects
• Excellent analytical thinking, conceptual modelling, and communication skills to simplify complex technical concepts
• ITIL 4 Foundation certification (mandatory)
Preferred Qualifications/Skills:
• ITIL Managing Professional or ITIL Expert certification
Salary and Other Compensation:
The annual salary for this position is between $170,000 to $175,000+ depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive programme, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
