AIA - Service Line Sales Specialist

Job Summary

The Service Line Specialist role focuses on shaping and growing complex Sales Service and Marketing transformation initiatives for global clients in a hybrid work model. The specialist applies deep domain expertise to define offerings support pursuits and guide delivery teams for outcomes that enhance customer experience increase revenue and improve operational efficiency for the enterprise and its stakeholders.

Responsibilities

• Drive discovery sessions with client stakeholders to understand current Sales Service and Marketing processes and identify measurable transformation opportunities that align with enterprise objectives and industry benchmarks.
• Design comprehensive service line solutions that integrate Sales automation Service operations and Marketing orchestration to deliver consistent customer experience across channels and lifecycle stages.
• Translate business vision into detailed service line roadmaps that define phased capabilities value realization milestones and key performance indicators for Sales Service and Marketing functions.
• Collaborate with presales teams to develop winning proposals by shaping scope estimating effort defining value cases and ensuring alignment with client procurement and governance requirements.
• Coordinate with delivery and architecture teams to ensure that proposed Sales Service and Marketing solutions are feasible scalable and compliant with enterprise technology standards and risk controls.
• Guide creation of reusable service line assets including frameworks process blueprints diagnostic templates and case studies that accelerate future opportunities and enhance organizational learning.
• Analyze performance metrics and client feedback to refine service line offerings recommend continuous improvements and demonstrate realized value against agreed targets.
• Advise client teams on best practices for change adoption covering process redesign role definitions governance models and training approaches tailored to Sales Service and Marketing users.
• Partner with account teams to identify upsell and cross sell opportunities by monitoring account health assessing emerging needs and positioning relevant service line capabilities.
• Engage with product partners and platform vendors to stay current with trends in Sales Service and Marketing technology and to incorporate innovative practices into service line strategies.
• Create thought leadership content such as white papers point of view documents and client presentations that showcase domain depth and highlight success stories from previous transformation programs.
• Enable internal teams through structured knowledge sharing sessions that explain domain concepts solution patterns and lessons learned from complex client engagements.
• Mentor junior domain specialists by reviewing their work providing constructive feedback and encouraging adherence to quality standards and client centric practices.

Qualifications

• Possess extensive hands-on experience in Sales Service and Marketing domains including pipeline management customer support operations campaign execution and performance analytics gained over large scale enterprise programs.
• Demonstrate proficiency with leading CRM and customer engagement platforms commonly used across Sales Service and Marketing landscapes along with practical exposure to their configuration and adoption challenges.
• Exhibit strong consulting skills in requirements analysis process mapping and value case creation with the ability to communicate complex domain topics in clear business oriented language.
• Show proven experience in collaborating with cross functional teams such as strategy technology operations and analytics to deliver integrated outcomes for client Sales Service and Marketing initiatives.
• Display advanced capability in stakeholder management including senior client executives with a track record of balancing expectations managing risks and sustaining long term relationships.
• Apply structured problem solving techniques to diagnose issues in Sales Service and Marketing processes and to recommend pragmatic remediation steps that can be implemented within client constraints.
• Demonstrate familiarity with data driven decision making using metrics dashboards and insights to guide prioritization of enhancements across Sales Service and Marketing functions.
• Value inclusive collaboration by working effectively in hybrid teams across locations time zones and cultures while maintaining clear communication and accountability.

Salary and Other Compensation:

Applications will be accepted until July 30, 2026.

The annual base salary for this position is between $160,000 - $185,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Certifications Required

No.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.