Job Summary
The Service Line Specialist role focuses on shaping and growing complex Sales Service and Marketing transformation initiatives for global clients in a hybrid work model. The specialist applies deep domain expertise to define offerings support pursuits and guide delivery teams for outcomes that enhance customer experience increase revenue and improve operational efficiency for the enterprise and its stakeholders.
Responsibilities
- Drive discovery sessions with client stakeholders to understand current Sales Service and Marketing processes and identify measurable transformation opportunities that align with enterprise objectives and industry benchmarks.
- Design comprehensive service line solutions that integrate Sales automation Service operations and Marketing orchestration to deliver consistent customer experience across channels and lifecycle stages.
- Translate business vision into detailed service line roadmaps that define phased capabilities value realization milestones and key performance indicators for Sales Service and Marketing functions.
- Collaborate with presales teams to develop winning proposals by shaping scope estimating effort defining value cases and ensuring alignment with client procurement and governance requirements.
- Coordinate with delivery and architecture teams to ensure that proposed Sales Service and Marketing solutions are feasible scalable and compliant with enterprise technology standards and risk controls.
- Guide creation of reusable service line assets including frameworks process blueprints diagnostic templates and case studies that accelerate future opportunities and enhance organizational learning.
- Analyze performance metrics and client feedback to refine service line offerings recommend continuous improvements and demonstrate realized value against agreed targets.
- Advise client teams on best practices for change adoption covering process redesign role definitions governance models and training approaches tailored to Sales Service and Marketing users.
- Partner with account teams to identify upsell and cross sell opportunities by monitoring account health assessing emerging needs and positioning relevant service line capabilities.
- Engage with product partners and platform vendors to stay current with trends in Sales Service and Marketing technology and to incorporate innovative practices into service line strategies.
- Create thought leadership content such as white papers point of view documents and client presentations that showcase domain depth and highlight success stories from previous transformation programs.
- Enable internal teams through structured knowledge sharing sessions that explain domain concepts solution patterns and lessons learned from complex client engagements.
- Mentor junior domain specialists by reviewing their work providing constructive feedback and encouraging adherence to quality standards and client centric practices.
Qualifications
- Possess extensive hands-on experience in Sales Service and Marketing domains including pipeline management customer support operations campaign execution and performance analytics gained over large scale enterprise programs.
- Demonstrate proficiency with leading CRM and customer engagement platforms commonly used across Sales Service and Marketing landscapes along with practical exposure to their configuration and adoption challenges.
- Exhibit strong consulting skills in requirements analysis process mapping and value case creation with the ability to communicate complex domain topics in clear business oriented language.
- Show proven experience in collaborating with cross functional teams such as strategy technology operations and analytics to deliver integrated outcomes for client Sales Service and Marketing initiatives.
- Display advanced capability in stakeholder management including senior client executives with a track record of balancing expectations managing risks and sustaining long term relationships.
- Apply structured problem solving techniques to diagnose issues in Sales Service and Marketing processes and to recommend pragmatic remediation steps that can be implemented within client constraints.
- Demonstrate familiarity with data driven decision making using metrics dashboards and insights to guide prioritization of enhancements across Sales Service and Marketing functions.
- Value inclusive collaboration by working effectively in hybrid teams across locations time zones and cultures while maintaining clear communication and accountability.
Salary and Other Compensation:
Applications will be accepted until July 30, 2026.
The annual base salary for this position is between $160,000 - $185,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Certifications Required
No.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
