Delivery Director

Job Summary

The Delivery Director will oversee large scale technology programs in a hybrid work model ensuring on time and on budget delivery for global clients while maintaining high quality standards and compliance. The role demands deep expertise in delivery management governance stakeholder engagement and continuous improvement over a long tenure of experience.

Responsibilities

• Drive complex program delivery by planning scope schedule and resources to ensure predictable outcomes for multiple client engagements
• Oversee end to end delivery governance by defining processes tracking milestones and resolving issues to maintain high service quality
• Manage hybrid work execution by aligning onsite and remote teams ensuring effective collaboration and transparent progress reporting
• Coordinate with client stakeholders by understanding priorities clarifying expectations and translating them into actionable delivery roadmaps
• Monitor delivery performance by using metrics and dashboards to track quality productivity and customer satisfaction across all projects
• Implement risk management practices by identifying delivery risks early defining mitigation plans and ensuring timely execution of corrective actions
• Guide transition and stabilization activities by planning knowledge transfer defining support models and ensuring smooth handover into steady state operations
• Optimize resource utilization by aligning skills with demand forecasting capacity and ensuring efficient allocation across programs
• Drive continuous improvement by analyzing delivery trends identifying process gaps and implementing structured improvement initiatives
• Ensure compliance with organizational policies by aligning delivery practices with controls for security data protection and regulatory requirements
• Collaborate with internal functions by coordinating with sales finance and human resources to support contract commitments and operational needs
• Enhance customer value by proposing delivery improvements introducing reusable assets and aligning outcomes with client business goals
• Foster a culture of accountability by setting clear expectations providing constructive feedback and recognizing high performance in delivery teams

Qualifications

• Require extensive experience in delivery management across large and complex technology programs with consistent track record of successful execution
• Require strong background in planning estimation and tracking using industry standard delivery methodologies and frameworks
• Require proven capability in stakeholder management with focus on building trust and maintaining long term client relationships
• Require advanced skills in risk assessment dependency tracking and issue resolution in multi team and multi vendor environments
• Require familiarity with hybrid work models including coordination of distributed teams and use of digital collaboration tools
• Require strong understanding of quality management practices with focus on reviews testing coordination and defect prevention
• Nice to have experience in modern delivery approaches including agile methods iterative development and continuous improvement practices
• Nice to have exposure to digital transformation programs involving cloud technologies data platforms or enterprise applications
• Nice to have ability to mentor senior delivery managers by sharing best practices and helping build organizational delivery capability
• Nice to have experience in working with global clients across regions with sensitivity to cultural and regulatory contexts
• Nice to have background in financial management for programs including budgeting forecasting and variance analysis
• Nice to have experience in defining standard delivery templates reusable assets and knowledge repositories for wider organizational use

Certifications Required

Preferred certifications include PMP PgMP or equivalent advanced delivery management credential from a recognized body

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.