Job Summary
The Delivery Director will oversee large scale technology programs in a hybrid work model ensuring on time and on budget delivery for global clients while maintaining high quality standards and compliance. The role demands deep expertise in delivery management governance stakeholder engagement and continuous improvement over a long tenure of experience.
Responsibilities
- Drive complex program delivery by planning scope schedule and resources to ensure predictable outcomes for multiple client engagements
- Oversee end to end delivery governance by defining processes tracking milestones and resolving issues to maintain high service quality
- Manage hybrid work execution by aligning onsite and remote teams ensuring effective collaboration and transparent progress reporting
- Coordinate with client stakeholders by understanding priorities clarifying expectations and translating them into actionable delivery roadmaps
- Monitor delivery performance by using metrics and dashboards to track quality productivity and customer satisfaction across all projects
- Implement risk management practices by identifying delivery risks early defining mitigation plans and ensuring timely execution of corrective actions
- Guide transition and stabilization activities by planning knowledge transfer defining support models and ensuring smooth handover into steady state operations
- Optimize resource utilization by aligning skills with demand forecasting capacity and ensuring efficient allocation across programs
- Drive continuous improvement by analyzing delivery trends identifying process gaps and implementing structured improvement initiatives
- Ensure compliance with organizational policies by aligning delivery practices with controls for security data protection and regulatory requirements
- Collaborate with internal functions by coordinating with sales finance and human resources to support contract commitments and operational needs
- Enhance customer value by proposing delivery improvements introducing reusable assets and aligning outcomes with client business goals
- Foster a culture of accountability by setting clear expectations providing constructive feedback and recognizing high performance in delivery teams
Qualifications
- Require extensive experience in delivery management across large and complex technology programs with consistent track record of successful execution
- Require strong background in planning estimation and tracking using industry standard delivery methodologies and frameworks
- Require proven capability in stakeholder management with focus on building trust and maintaining long term client relationships
- Require advanced skills in risk assessment dependency tracking and issue resolution in multi team and multi vendor environments
- Require familiarity with hybrid work models including coordination of distributed teams and use of digital collaboration tools
- Require strong understanding of quality management practices with focus on reviews testing coordination and defect prevention
- Nice to have experience in modern delivery approaches including agile methods iterative development and continuous improvement practices
- Nice to have exposure to digital transformation programs involving cloud technologies data platforms or enterprise applications
- Nice to have ability to mentor senior delivery managers by sharing best practices and helping build organizational delivery capability
- Nice to have experience in working with global clients across regions with sensitivity to cultural and regulatory contexts
- Nice to have background in financial management for programs including budgeting forecasting and variance analysis
- Nice to have experience in defining standard delivery templates reusable assets and knowledge repositories for wider organizational use
Certifications Required
Preferred certifications include PMP PgMP or equivalent advanced delivery management credential from a recognized body
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
